Customer Relationship Consultant
Apply locations: Ripon, England Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: JR2721 Hours:
The role of Customer Relationship Consultant is a permanent position working full time (36 hours per week Monday-Saturday to cover branch opening hours). Salary:
£25,650 Per Annum Closing Date:
Sun, 5 Jan 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a
Customer Relationship Consultant
within our
Ripon Branch. The role includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments, which is a great opportunity to understand and discuss their financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home, and proactively identify the most appropriate products to suit their needs. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually, and by outbound contact, reaching our customers at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and in time, a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society! Who Are We?
Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person because our membership is made up of many kinds of people, and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead, and support long-term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing?
Engaging, understanding, and identifying customer needs through asking great questions, listening to customers' specific circumstances, and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting ‘My Review’ customer appointments face to face, virtually, or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educating each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Using internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and appropriate communication. What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to consider candidates who have experience in a variety of fields including retail, food & beverage, guest services, or even the health/care sector. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a ‘one-team’ mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt, and change whilst accommodating business needs and priorities. You will be an effective communicator with the ability to influence different audiences using suitable channels for achieving clear outcomes. You should be open to a broad range of activities, even if outside of standard expectations. What Is In It For You?
Annual discretionary bonus scheme: on average our Customer Relationship Consultants have received an on-target bonus of 8% dependent on personal and company performance. 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions – up to 10% per annum. Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out, and travel). Opportunities to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities, and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
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Apply locations: Ripon, England Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: JR2721 Hours:
The role of Customer Relationship Consultant is a permanent position working full time (36 hours per week Monday-Saturday to cover branch opening hours). Salary:
£25,650 Per Annum Closing Date:
Sun, 5 Jan 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a
Customer Relationship Consultant
within our
Ripon Branch. The role includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments, which is a great opportunity to understand and discuss their financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home, and proactively identify the most appropriate products to suit their needs. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually, and by outbound contact, reaching our customers at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and in time, a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society! Who Are We?
Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person because our membership is made up of many kinds of people, and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead, and support long-term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing?
Engaging, understanding, and identifying customer needs through asking great questions, listening to customers' specific circumstances, and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting ‘My Review’ customer appointments face to face, virtually, or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educating each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Using internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and appropriate communication. What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to consider candidates who have experience in a variety of fields including retail, food & beverage, guest services, or even the health/care sector. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a ‘one-team’ mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt, and change whilst accommodating business needs and priorities. You will be an effective communicator with the ability to influence different audiences using suitable channels for achieving clear outcomes. You should be open to a broad range of activities, even if outside of standard expectations. What Is In It For You?
Annual discretionary bonus scheme: on average our Customer Relationship Consultants have received an on-target bonus of 8% dependent on personal and company performance. 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions – up to 10% per annum. Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out, and travel). Opportunities to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Private medical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car. Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities, and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
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