ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you’ll help us to build the reputation of our homes to ensure they’re a success. It’ll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You’ll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home’s web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We’ll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups – and you’ll oversee these homes in putting together a programme of events and activities targeted at these groups.
You’ll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you’ll help connect us with residents who need quality care and support, making a real difference to their lives.
ABOUT YOU
You’ll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It’s also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets – ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you’ll be able to work as part of a multi-functional team.
We’re looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you’ll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it’s essential that you have a willingness to travel and a full driving licence.
REWARDS PACKAGE
As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. You’ll have plenty of opportunity to grow your career in a large organisation that’s renowned for its warm and supportive environment.
If you’d like to use your organisational and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is an empowering and rewarding place to be.
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Industry:
Health Care Services & Hospitals
Employees:
10000
Founded:
1992
Address:
3rd Floor, The Aspect 12 Finsbury Square London, EC2A 1AS
Founded in 1992, Barchester started with just one care home.
Today, we’re proud to have over 240 care homes and six independent hospitals across England, Scotland and Wales that continually meet and exceed all relevant regulatory compliance standards.
We deliver exceptional levels of care to over 11,000 residents and patients and we employ over 17,000 dedicated people across the entire organisation. We have continued to remain at the forefront of the UK’s private healthcare sector by providing award-winning care and investing in our employees through training, continuous development and sector-leading rewards packages.
We are also proud to be an Above National Living Wage Employer. With an extensive new build growth plan in place, we’re on track to opening 10 new care homes each year, for the next five years. But we can’t continue to thrive without the right people. We promote equal opportunities to our prospective and existing employees and display the Disability Confident logo with pride. We are also the only healthcare provider to be accredited as one of the best companies to work for in the UK by the Best Companies b-Heard Survey. With an array of awards and achievements under our belt, we know that we wouldn’t be where we are today without our people.
Our residents, patients and their loved ones rely on us to deliver outstanding person-centred care and support, 24 hours a day, 365 days a year. In fact, every single role across our homes, hospitals and support functions is pivotal in shaping the future of our organisation.
