Customer Resolution Specialist - Telematics
Hours:
Monday-Friday 08:30am-17:00pm Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Purpose Due to ongoing growth, Radius is looking for a
Resolution Specialist
to join our team servicing Telematics customers in Crewe. The role holder will be responsible for managing a portfolio of customers with returned direct debts. The role holder will work directly with colleagues across the telematics business to resolve customer queries and disputes preventing payment to support business growth. The role will suit someone with previous customer service experience who is looking to drive change in a fast growing and busy international team. Your key responsibilities day to day will be… Achieve daily contact targets, focused on outbound calls. Review customer disputes to determine root cause. Resolve customer issues preventing payment to support business growth. Facilitate Direct Debit & recurring payment setup. Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role. Identify opportunities to innovate and improve existing processes. What do we expect of you? Strong customer service skills, ability to communicate at all levels. Able to deal with difficult customers, handle negotiations and overcome objections. Strong problem-solving skills. Ability to prioritise and keep to deadlines within a fast-paced environment. Outstanding communication skills with the ability to operate at all levels internally and externally. Professional conduct with strong organisational and motivational skills. Proactive, with a positive, hands-on approach and a willingness to tackle tasks directly. Capable of remaining composed under pressure and consistently meeting strict deadlines. Experience in a customer service/retention role. What can you expect of us? • A friendly culture that mirrors our proposition to our customers. • A fast-growing organisation that defines itself as being agile and innovative. • A drive for continuous improvement, which you will be empowered to get behind from day one. • A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Apply now Share:
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Hours:
Monday-Friday 08:30am-17:00pm Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Purpose Due to ongoing growth, Radius is looking for a
Resolution Specialist
to join our team servicing Telematics customers in Crewe. The role holder will be responsible for managing a portfolio of customers with returned direct debts. The role holder will work directly with colleagues across the telematics business to resolve customer queries and disputes preventing payment to support business growth. The role will suit someone with previous customer service experience who is looking to drive change in a fast growing and busy international team. Your key responsibilities day to day will be… Achieve daily contact targets, focused on outbound calls. Review customer disputes to determine root cause. Resolve customer issues preventing payment to support business growth. Facilitate Direct Debit & recurring payment setup. Build strong and effective working relationships with stakeholders to support the business with customer retention and financial targets from your role. Identify opportunities to innovate and improve existing processes. What do we expect of you? Strong customer service skills, ability to communicate at all levels. Able to deal with difficult customers, handle negotiations and overcome objections. Strong problem-solving skills. Ability to prioritise and keep to deadlines within a fast-paced environment. Outstanding communication skills with the ability to operate at all levels internally and externally. Professional conduct with strong organisational and motivational skills. Proactive, with a positive, hands-on approach and a willingness to tackle tasks directly. Capable of remaining composed under pressure and consistently meeting strict deadlines. Experience in a customer service/retention role. What can you expect of us? • A friendly culture that mirrors our proposition to our customers. • A fast-growing organisation that defines itself as being agile and innovative. • A drive for continuous improvement, which you will be empowered to get behind from day one. • A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Apply now Share:
#J-18808-Ljbffr
