Customer Resolutions Advisor
Location: Northampton Salary: £23,500 Working Hours: Monday-Friday - 09:00 - 17:00 Our well-established client is currently seeking a Customer Resolutions Executive to join their team due to business growth. Working within a professional and forward-thinking team, the successful candidate will be required to take responsibility for customer and client complaints across all areas of the business, ensuring each matter is fully investigated and an outcome-based resolution is achieved. The successful candidate will have prior complaints and client resolution experience with confident communication skills and an ability to manage processes from start to finish. This is a fantastic opportunity for anyone with relevant experience to join an employee-centric business with genuine development opportunities. Key Duties:
Serve as the first point of contact for customers, acknowledging and addressing their queries promptly and professionally in alignment with company and external standards. Accurately record and update all communication details as required. Manage customer relationships within the scope of the role, ensuring customers are informed about processes and timescales while providing reassurance where necessary. Conduct investigations into assigned cases, taking all required steps to bring matters to a satisfactory conclusion. Collaborate closely with the wider team, assisting in gathering information for effective customer management. Provide support to team members with customer-related requests, such as subject access requests and complaints, when required. Required Skills & Experience:
Strong communication skills, both verbal and written, with the ability to build rapport with customers quickly. Proactive mindset with the capability to resolve issues promptly and approach decision-making logically. Prior experience handling the complaints process or a similarly complex process is essential - and experience in the financial services industry is highly desirable. Excellent attention to detail, skilled at identifying and extracting key data to aid decision-making. Collaborative team player with a flexible attitude towards work. Able to manage multiple tasks simultaneously while maintaining composure and professionalism. Proficient in IT, particularly with Microsoft Outlook and MS Word.
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Location: Northampton Salary: £23,500 Working Hours: Monday-Friday - 09:00 - 17:00 Our well-established client is currently seeking a Customer Resolutions Executive to join their team due to business growth. Working within a professional and forward-thinking team, the successful candidate will be required to take responsibility for customer and client complaints across all areas of the business, ensuring each matter is fully investigated and an outcome-based resolution is achieved. The successful candidate will have prior complaints and client resolution experience with confident communication skills and an ability to manage processes from start to finish. This is a fantastic opportunity for anyone with relevant experience to join an employee-centric business with genuine development opportunities. Key Duties:
Serve as the first point of contact for customers, acknowledging and addressing their queries promptly and professionally in alignment with company and external standards. Accurately record and update all communication details as required. Manage customer relationships within the scope of the role, ensuring customers are informed about processes and timescales while providing reassurance where necessary. Conduct investigations into assigned cases, taking all required steps to bring matters to a satisfactory conclusion. Collaborate closely with the wider team, assisting in gathering information for effective customer management. Provide support to team members with customer-related requests, such as subject access requests and complaints, when required. Required Skills & Experience:
Strong communication skills, both verbal and written, with the ability to build rapport with customers quickly. Proactive mindset with the capability to resolve issues promptly and approach decision-making logically. Prior experience handling the complaints process or a similarly complex process is essential - and experience in the financial services industry is highly desirable. Excellent attention to detail, skilled at identifying and extracting key data to aid decision-making. Collaborative team player with a flexible attitude towards work. Able to manage multiple tasks simultaneously while maintaining composure and professionalism. Proficient in IT, particularly with Microsoft Outlook and MS Word.
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