Our client is a multi award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their customer retention team, developing the role with the customer at the heart of the operation.
About the role
The retention team, focusing on retail customers, plays a key role in supporting the business in achieving market leading retention rates.
Key Functions of the Role:
Acting as a primary point of contact for retention queries for customers and intermediaries. Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers. Undertaking win-back strategies to reinstate cancelled customers, those opting out of auto-renewal, or those considering cancellation to secure renewal or to offer alternative options. Establishing, developing, and maintaining relationships with intermediaries to support them with renewal/retention-based queries.
About You
If you are passionate about providing first contact resolution, are confident in building rapport over the telephone and via email, have fantastic listening skills, and are interested in entering a career with progression opportunities, then this role is for you. You must be able to establish and maintain relationships, enjoy working in a team environment, and have a keen eye for detail. In return, you will have the chance to represent the company and be an advocate for the amazing work that they do.
What's on Offer
Full time - 37 hours p.w. - site based Salary: GBP26117 rising to GBP28014 after the probation period + great benefits.
#J-18808-Ljbffr
About the role
The retention team, focusing on retail customers, plays a key role in supporting the business in achieving market leading retention rates.
Key Functions of the Role:
Acting as a primary point of contact for retention queries for customers and intermediaries. Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers. Undertaking win-back strategies to reinstate cancelled customers, those opting out of auto-renewal, or those considering cancellation to secure renewal or to offer alternative options. Establishing, developing, and maintaining relationships with intermediaries to support them with renewal/retention-based queries.
About You
If you are passionate about providing first contact resolution, are confident in building rapport over the telephone and via email, have fantastic listening skills, and are interested in entering a career with progression opportunities, then this role is for you. You must be able to establish and maintain relationships, enjoy working in a team environment, and have a keen eye for detail. In return, you will have the chance to represent the company and be an advocate for the amazing work that they do.
What's on Offer
Full time - 37 hours p.w. - site based Salary: GBP26117 rising to GBP28014 after the probation period + great benefits.
#J-18808-Ljbffr
