Customer Retention Executive

Customer Retention Executive focuses on you may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your exist.

Skills and requirements

• You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your exist.
• Also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.
• Excellent communication and rapport building skills.
• Confident, resilient and experienced in overcoming sales objections.

Confirmed role details

• Permanent contract, working 35 hours a week Monday – Friday 8.45-4.45.
• Above and beyond a pool table in the office, such as casual dress code, away days, access to learning as well as cash incentives based on performance.
• Opportunities for fast-track career and rapid pay growth for the right candidate.

Candidate fit

• This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.
• What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.

Additional role context

• In this role you’ll be responsible for contacting, retaining and advising new and existing stakeholders.
• Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom.