Customer Sales & Retention Consultant
Contract: Full-Time, Permanent
- 38.75 hours per week (Shift work with 1 in every 4 Saturdays) Location: Head Office, Birmingham (On-Site) Salary: £30,000 - £35,000 per annum (OTE - On Target Earnings) At Dignity Funerals, we believe in providing families with respectful and dignified end-of-life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high-quality service. Due to expansion in the business, we're looking for fantastic Customer Sales & Retention Consultants, who want to provide a world-class service to all our customers by phone & e-mail. With care and empathy, you could become part of the solution to such important needs. What your day-to-day will look like… Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances. Proactively reach out to potential or existing customers to introduce our offerings, and generate interest. Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings. Working 5 days a week on a rota basis including some evenings and weekends. Work on a mandatory script to follow FCA guidelines. Provide clear, concise, and prompt information to potential members in a way that will follow a TCF approach. What we are looking for… Previous sales experience would be an advantage, preferably in a contact centre environment. The ability to work under pressure and meet deadlines and targets. Sales or lead generation experience is advantageous, particularly in roles involving direct customer engagement or consultative selling. Ability to manage multiple tasks, prioritise effectively, and deliver high-quality service. Knowledge of or experience with TCF principles and handling vulnerable customers is preferred. A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others. What we provide to you… Uncapped earning potential with a realistic OTE of £35,000 per annum. 22 Days Holiday + Bank Holidays. Pension Scheme 4% Matched. Life Assurance X2 Annual Salary. Free On-Site Parking. Access to our internal apprentice & personal development schemes. If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you! What are the next steps? To be considered for this role, please submit your application via the
‘apply’
button, where a member of our Talent Team will review your application.
#J-18808-Ljbffr
- 38.75 hours per week (Shift work with 1 in every 4 Saturdays) Location: Head Office, Birmingham (On-Site) Salary: £30,000 - £35,000 per annum (OTE - On Target Earnings) At Dignity Funerals, we believe in providing families with respectful and dignified end-of-life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high-quality service. Due to expansion in the business, we're looking for fantastic Customer Sales & Retention Consultants, who want to provide a world-class service to all our customers by phone & e-mail. With care and empathy, you could become part of the solution to such important needs. What your day-to-day will look like… Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances. Proactively reach out to potential or existing customers to introduce our offerings, and generate interest. Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings. Working 5 days a week on a rota basis including some evenings and weekends. Work on a mandatory script to follow FCA guidelines. Provide clear, concise, and prompt information to potential members in a way that will follow a TCF approach. What we are looking for… Previous sales experience would be an advantage, preferably in a contact centre environment. The ability to work under pressure and meet deadlines and targets. Sales or lead generation experience is advantageous, particularly in roles involving direct customer engagement or consultative selling. Ability to manage multiple tasks, prioritise effectively, and deliver high-quality service. Knowledge of or experience with TCF principles and handling vulnerable customers is preferred. A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others. What we provide to you… Uncapped earning potential with a realistic OTE of £35,000 per annum. 22 Days Holiday + Bank Holidays. Pension Scheme 4% Matched. Life Assurance X2 Annual Salary. Free On-Site Parking. Access to our internal apprentice & personal development schemes. If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you! What are the next steps? To be considered for this role, please submit your application via the
‘apply’
button, where a member of our Talent Team will review your application.
#J-18808-Ljbffr
