Customer Support Administrator
NG13, Bingham – 100% office based
£28,000 - £30,000 per annum
Full Time, Permanent 9.00am - 5.00pm
As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.
Responsibilities:
Professionally handle incoming calls and transfer them to the appropriate departments.
Process orders efficiently and accurately, ensuring timely delivery.
Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects.
Evaluate project proposals and designs from customers, gathering detailed specifications.
Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects.
Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.
Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.
Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards.
Requirements:
Prior experience in a similar role, preferably in sales administration.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
Attention to detail and accuracy in processing orders, preparing quotations and documenting project details.
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