Job Title:
Customer Service Coordinator Location:
Barton-under-Needwood, Staffordshire Duration:
3 months Hours:
8am-4.30pm Mon to Thurs, 8am to 1pm Fri. Our client based in Barton Under Needwood has a 3 month fixed term contract for a Customer Service Coordinator. Job Purpose: To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction. Key Responsibilities: Responsible for liaising with a customer portfolio Respond to customers' Requests for Quotations (RFQs) and enquiries Process customers' contracts, orders and schedules Manage customers' order books Lead or participate in customers' reviews Manage customers' concerns (e.g., Rejections and Non-Conformance Reports) Liaise with other departments within the company to meet customer's requirements Assist with weekly/monthly order intake and sales forecasting Support the Customer Service Manager whenever relevant Background & Experience: The ideal candidate will have customer service and administrative experience Strong organisation, time management and attention to detail Excellent verbal and written communication skills Problem solver and resilient The ability to work without supervision Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
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Customer Service Coordinator Location:
Barton-under-Needwood, Staffordshire Duration:
3 months Hours:
8am-4.30pm Mon to Thurs, 8am to 1pm Fri. Our client based in Barton Under Needwood has a 3 month fixed term contract for a Customer Service Coordinator. Job Purpose: To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction. Key Responsibilities: Responsible for liaising with a customer portfolio Respond to customers' Requests for Quotations (RFQs) and enquiries Process customers' contracts, orders and schedules Manage customers' order books Lead or participate in customers' reviews Manage customers' concerns (e.g., Rejections and Non-Conformance Reports) Liaise with other departments within the company to meet customer's requirements Assist with weekly/monthly order intake and sales forecasting Support the Customer Service Manager whenever relevant Background & Experience: The ideal candidate will have customer service and administrative experience Strong organisation, time management and attention to detail Excellent verbal and written communication skills Problem solver and resilient The ability to work without supervision Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
#J-18808-Ljbffr
