Customer Service Administrator (Hastings)
Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team. Main Duties Monitoring orders and orders enquiries inboxes. Dealing with new orders, print orders and check the details, dates and pricing. Sending order confirmation to customers and process the order on SAP. Booking orders in with the delivery depot and upload to the portal. Checking for any changes and update the systems and the relevant people. Answering and diverting phone calls. Answering door buzzer and informing the appropriate people of the visitor. Dealing with daily haulier paperwork and uploads. Dealing with customers order update sheets and record any failures or amendments that have been made. Assists with customer meetings to highlight any issues and shortages etc. Service level reports to be completed. Processing of shortages – updating shortage sheet and advising the customer. Monitoring and processing of enquiries via inbox for any queries. Responsible for taking daily morning meeting notes. Deal with customer requests. Uploading invoice and run the orders report on SAP. Filter for the day being uploaded, removing any cancelled orders. Check all orders for the day have been delivered by the haulier successfully and check PODs to ensure all quantities are correct to what has been dispatched. Deal with delivery discrepancies and price checks. Check SAP to confirm what has been dispatch for this delivery. To assist with monitoring of the credit control log for top customers. Check weekly and 2 weekly of all invoices due for payment within a monthly basis. Compare the invoice value to the PO value to highlight any discrepancies. If a discrepancy is flagged to investigate with the finance team to resolve before payment becomes due. POD Daily Checks – Review and email all PODs to customer daily. Qualifications and Skills Good telephone manner Quick to pick up systems – Quick Books, SAP and customer interface systems Good computer Skills Good multitasking Skills Order processing Customer booking systems for transport General office work Working Hours 40 hours per week, Monday to Friday, 08:00 – 17:00 with an hour break unpaid (8 hours total). We will try to respond to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.
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Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team. Main Duties Monitoring orders and orders enquiries inboxes. Dealing with new orders, print orders and check the details, dates and pricing. Sending order confirmation to customers and process the order on SAP. Booking orders in with the delivery depot and upload to the portal. Checking for any changes and update the systems and the relevant people. Answering and diverting phone calls. Answering door buzzer and informing the appropriate people of the visitor. Dealing with daily haulier paperwork and uploads. Dealing with customers order update sheets and record any failures or amendments that have been made. Assists with customer meetings to highlight any issues and shortages etc. Service level reports to be completed. Processing of shortages – updating shortage sheet and advising the customer. Monitoring and processing of enquiries via inbox for any queries. Responsible for taking daily morning meeting notes. Deal with customer requests. Uploading invoice and run the orders report on SAP. Filter for the day being uploaded, removing any cancelled orders. Check all orders for the day have been delivered by the haulier successfully and check PODs to ensure all quantities are correct to what has been dispatched. Deal with delivery discrepancies and price checks. Check SAP to confirm what has been dispatch for this delivery. To assist with monitoring of the credit control log for top customers. Check weekly and 2 weekly of all invoices due for payment within a monthly basis. Compare the invoice value to the PO value to highlight any discrepancies. If a discrepancy is flagged to investigate with the finance team to resolve before payment becomes due. POD Daily Checks – Review and email all PODs to customer daily. Qualifications and Skills Good telephone manner Quick to pick up systems – Quick Books, SAP and customer interface systems Good computer Skills Good multitasking Skills Order processing Customer booking systems for transport General office work Working Hours 40 hours per week, Monday to Friday, 08:00 – 17:00 with an hour break unpaid (8 hours total). We will try to respond to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.
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