My client is looking for a customer services administrator to deal with all customer queries in a professional and courteous manner, including receiving incoming calls, taking telephone orders, promoting new products, and encouraging repeat orders.
Duties to include:
Prepare customer daily sales orders ready for dispatch by the warehouse team, ensuring products, pricing, and credit terms are correct.
Maintain up-to-date customer records.
Ensure Health & Safety policies and procedures are adhered to at all times.
Liaise with new and existing customers regarding their queries, placing orders, etc.
Liaise with the Customer Services Manager regarding customer orders, queries, and warehouse-related queries.
Liaise with the Finance Manager regarding more complex financial queries.
Minimum Qualifications/Experience:
Previous experience in a customer-focused role required.
Vocational qualification in customer services is desirable.
Good understanding of Microsoft Word and Outlook.
Experience of Sage accounts package desirable but not essential.
#J-18808-Ljbffr
#J-18808-Ljbffr
