Customer Service Administrator

Our Customer Service Administrators play a key role in our client interface. Our ideal candidate will have experience delivering an excellent level of customer service and an administrative background to support our planning and dispatch teams. This will require navigating our planning system and customer relationship management systems to find information and provide prompt responses to clients’ queries, including the investigation and resolution of complaints. You will interact with senior managers and over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered, and investigating discrepancies. This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particularly for those interested in working in the customer service and planning functions. Hours of work: Approximately 37.5 hours per week that covers days and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 – 16:30) and 2 late shifts (10:00 – 21:00) Our Ideal Candidate will: Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation, as well as directly with customers. Demonstrate a high level of attention to detail and organisational skills. Be a team player who can work to individual and shared deadlines. Be proficient in IT, particularly Microsoft Office - Outlook and Excel. Have the ability to work a shift pattern that covers mornings, evenings, and weekends. Be flexible in their working hours and have the ability to cover shifts when required. Have strong communication and interpersonal skills, and the ability to build effective working relationships. Live within a commutable distance. Have experience working in a fast-paced customer service/call centre environment. Have working knowledge of UK geography (desired but not essential). Have working knowledge of WinDMS (desired but not essential). Have an understanding of Drivers’ Hours Regulations (desired but not essential). Be CPC qualified, or hold other transport industry qualifications (desired but not essential). Have experience working in the transport industry (desired but not essential). If you feel you have the necessary skills and qualifications for this role, please apply now.

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