Customer Service Administrator
Letchworth
Permanent
9am – 5pm
£26,000 - £27,000
21 days holiday (increasing with service)
Join a supportive, collaborative team in a role that combines customer service, administrative tasks, and hands-on work in the warehouse. If you enjoy variety, thrive in a fast-paced environment, and value being part of a friendly team, this could be the perfect role for you!
Job Purpose
Contribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes, including picking and shipping orders from the warehouse. Key Responsibilities
Customer Service:
Respond to customer enquiries via phone, email, and instant message. Process orders promptly and assist customers with issues like returns, faulty merchandise, and delivery delays. Provide clear and friendly updates on products, services, and promotions. Record customer interactions and complaints in the system, ensuring efficient resolution.
Administrative Tasks:
Update and maintain accurate records of orders and inventory. Collaborate with team members and management to enhance communication and processes. Support marketing efforts and assist with planning for annual exhibitions.
Warehouse Support:
Pick and pack customer orders to meet shipping deadlines. Perform regular stock checks and manage inventory. Receive and reconcile supplier deliveries, reporting any discrepancies promptly. Maintain a clean and organised workspace in line with Health & Safety guidelines.
What You’ll Bring to the Role
Strong communication and listening skills. A team-focused, results-driven attitude. Proven ability to multitask and thrive under pressure in a fast-paced environment. High attention to detail and problem-solving skills. A willingness to be hands-on and adaptable to changing priorities. Please apply within.
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Contribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes, including picking and shipping orders from the warehouse. Key Responsibilities
Customer Service:
Respond to customer enquiries via phone, email, and instant message. Process orders promptly and assist customers with issues like returns, faulty merchandise, and delivery delays. Provide clear and friendly updates on products, services, and promotions. Record customer interactions and complaints in the system, ensuring efficient resolution.
Administrative Tasks:
Update and maintain accurate records of orders and inventory. Collaborate with team members and management to enhance communication and processes. Support marketing efforts and assist with planning for annual exhibitions.
Warehouse Support:
Pick and pack customer orders to meet shipping deadlines. Perform regular stock checks and manage inventory. Receive and reconcile supplier deliveries, reporting any discrepancies promptly. Maintain a clean and organised workspace in line with Health & Safety guidelines.
What You’ll Bring to the Role
Strong communication and listening skills. A team-focused, results-driven attitude. Proven ability to multitask and thrive under pressure in a fast-paced environment. High attention to detail and problem-solving skills. A willingness to be hands-on and adaptable to changing priorities. Please apply within.
#J-18808-Ljbffr
