Purpose of the Role
We are looking for a customer service administrator to join our Client who are a logistics distribution and supply chain based in Hayes.
The role will be heavily involved in the full processing of all customer orders from receipt of orders through to delivery and liaising with customers regarding the process and expected delivery dates.
Customer Service Administrator Responsibilities
Process all sales orders and related activities
Input into ERP system Pre-and post-sales orders administration, including issuing relevant documentation Liaise with relevant departments to ensure customer's expectations are fulfilled Monitor updated delivery dates against customer's requirements ensuring the Company meets the requirements deadlines
Communication with customers
Provide quotations, acknowledge orders, and update on the progress of the orders Follow up on any queries or concerns that a client may have regarding their orders Investigate and reply to customer's complaints related to damages, late deliveries, or any other logistic issues Arrange returns and process any customer complaints
Logistics administration
Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled Liaise with external carriers and schedule deliveries effectively Prepare and complete shipping manifests and other logistics documentation Troubleshoot day-to-day issues regarding customers' deliveries Monitor and measure service levels using client and supplier information
Pre-and post-purchase orders administration, including invoice checking Take inbound calls and provide information over the phone, receive and process post Update/manage electronic and hard copy filing systems Scan documents Prepare KPI reports Liaise with relevant departments to ensure the smooth and timely completion of the above tasks Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency, and profitability of the business Report any risks or evidence of unsafe or out-of-specification product, equipment, packaging, or raw materials to your direct manager to enable the resolution of issues requiring immediate action Maintain food safety, authenticity, legality, and quality standards Maintain health & safety standards Customer Service Administrator Skills / Qualities Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel Good attention to detail Organisation and planning skills:
Effective and efficient time management of self and duties Ability to deal with a mix of queries and to switch between activities
Strong communication and problem-solving skills
Customer service skills and ability to handle and resolve complaints Build strong relationships with colleagues, customers, and suppliers
Determination and persistence Enthusiastic, honest, and reliable Able to work on own initiative and as part of a team Friendly with an approachable nature If you feel this is for you and you have the relevant background then apply now. INDWH
#J-18808-Ljbffr
Input into ERP system Pre-and post-sales orders administration, including issuing relevant documentation Liaise with relevant departments to ensure customer's expectations are fulfilled Monitor updated delivery dates against customer's requirements ensuring the Company meets the requirements deadlines
Communication with customers
Provide quotations, acknowledge orders, and update on the progress of the orders Follow up on any queries or concerns that a client may have regarding their orders Investigate and reply to customer's complaints related to damages, late deliveries, or any other logistic issues Arrange returns and process any customer complaints
Logistics administration
Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled Liaise with external carriers and schedule deliveries effectively Prepare and complete shipping manifests and other logistics documentation Troubleshoot day-to-day issues regarding customers' deliveries Monitor and measure service levels using client and supplier information
Pre-and post-purchase orders administration, including invoice checking Take inbound calls and provide information over the phone, receive and process post Update/manage electronic and hard copy filing systems Scan documents Prepare KPI reports Liaise with relevant departments to ensure the smooth and timely completion of the above tasks Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency, and profitability of the business Report any risks or evidence of unsafe or out-of-specification product, equipment, packaging, or raw materials to your direct manager to enable the resolution of issues requiring immediate action Maintain food safety, authenticity, legality, and quality standards Maintain health & safety standards Customer Service Administrator Skills / Qualities Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel Good attention to detail Organisation and planning skills:
Effective and efficient time management of self and duties Ability to deal with a mix of queries and to switch between activities
Strong communication and problem-solving skills
Customer service skills and ability to handle and resolve complaints Build strong relationships with colleagues, customers, and suppliers
Determination and persistence Enthusiastic, honest, and reliable Able to work on own initiative and as part of a team Friendly with an approachable nature If you feel this is for you and you have the relevant background then apply now. INDWH
#J-18808-Ljbffr
