Salary:
Competitive and dependent on experience Additional benefits : discretionary bonus,25 days annual leave rising to 28 days after 10 years’ service + Public Holidays, Company Pension, Life Assurance, Employee Assistance Programme Location – Birtley, County Durham Premier Waste Recycling (PWR) has an exciting opportunity for the right candidate to join our terrific team as Customer Service Administrator at our site based in Birtley, County Durham. We are an established and successful waste collection & recycling business, recognised as the leading independent waste management company in the North East and Yorkshire region. We now have an excellent opportunity for a high calibre person to join the business. You will help to ensure that we are able to deliver the highest standards of service to PWR direct and broker customers. Responsibilities · Act as the primary day-to-day interface between PWR direct and broker customers · Carry out all aspects of customer service work to enable PWR to meet its customer service targets · Generate a strong focus on customer retention, development of customers and build strong relationships with all internal and external customers · Answer and record all inbound calls and handle conclusion of all correspondence received within given timescales. · Ensure prompt resolution of complaints and carry out pro-active customer service activity as directed. · Consistently delivers on work processes and quality Skills required · Experience in a customer service role with basic commercial awareness. · Highly organised, determined and methodical · Works with initiative Next Steps: We are an equal opportunities employer and welcome applications from any suitably qualified persons. Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found at: https://www.hwmartin.com/wp-content/uploads/2023/04/GRP_POL_006-Candidate-Privacy-Notice-300423.pdf Do you require us to make any workplace adjustments to help you through the recruitment process and, should you take up employment with us, to effectively carry out the duties of the role? Yes No
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Competitive and dependent on experience Additional benefits : discretionary bonus,25 days annual leave rising to 28 days after 10 years’ service + Public Holidays, Company Pension, Life Assurance, Employee Assistance Programme Location – Birtley, County Durham Premier Waste Recycling (PWR) has an exciting opportunity for the right candidate to join our terrific team as Customer Service Administrator at our site based in Birtley, County Durham. We are an established and successful waste collection & recycling business, recognised as the leading independent waste management company in the North East and Yorkshire region. We now have an excellent opportunity for a high calibre person to join the business. You will help to ensure that we are able to deliver the highest standards of service to PWR direct and broker customers. Responsibilities · Act as the primary day-to-day interface between PWR direct and broker customers · Carry out all aspects of customer service work to enable PWR to meet its customer service targets · Generate a strong focus on customer retention, development of customers and build strong relationships with all internal and external customers · Answer and record all inbound calls and handle conclusion of all correspondence received within given timescales. · Ensure prompt resolution of complaints and carry out pro-active customer service activity as directed. · Consistently delivers on work processes and quality Skills required · Experience in a customer service role with basic commercial awareness. · Highly organised, determined and methodical · Works with initiative Next Steps: We are an equal opportunities employer and welcome applications from any suitably qualified persons. Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found at: https://www.hwmartin.com/wp-content/uploads/2023/04/GRP_POL_006-Candidate-Privacy-Notice-300423.pdf Do you require us to make any workplace adjustments to help you through the recruitment process and, should you take up employment with us, to effectively carry out the duties of the role? Yes No
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