Customer Service Administrator

About the Role Working hours to be between 8:30am – 5PM Monday – Friday and 8AM – 1PM on Saturday rota One of the region’s most successful waste and recycling companies is looking to add to their Customer Service team. This is a great new opportunity for an enthusiastic and ambitious individual who has a genuine interest in customer service and wants to achieve results in an already successful business. Now let us tell you about the role Primary contact for customers – dealing with order requests, enquiries and complaints in a timely and professional manner by telephone, electronically or face to face Process orders, forms, applications, requests and raise quotations Work closely with the Operations Team to ensure prompt and efficient service to customers Inputting of data for reports on the system for JWS and customers and confirming jobs off customer portals Take ownership, document and record actions of any customer complaints according to JWS Customer Complaints Policy and Customer Service Policy and Procedures through to resolution of issues Actively promote and up-sell JWS’ services Manage and update customer records, service agreements etc and any input to IT system and any additional administration duties Undertake telephone customer satisfaction surveys with existing customers and follow up of customer interactions From time to time may be required to make outbound calls to prospects and customers to generate business growth with existing and new customers Requirements and Experience Strong customer service and administrative background Good standard of IT literacy - particularly covering Microsoft Outlook, Word and Excel People orientated individual with excellent communication skills and customer focused Attention to detail and accuracy Ability to multitask and prioritise workload effectively Working knowledge of the waste industry is preferred, but not essential Ideally have a basic/good knowledge of the Greater Manchester geographical area Apply today for the opportunity to grow and contribute within a friendly, close-knit and supportive team.

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