Job Title:
Repairs Assistant Location:
Ashford, Kent Salary:
Up to £23,874 pa depending on skills and experience Job Type:
Full time, Permanent Working Hours:
37 Hours Per Week Closing Date:
9th February 2025 About The Role: With an understanding for the importance of delivering quality services and working as part of a team, you will be the first point of contact for our tenants, customers, and contractors. You will be assisting in a diverse range of enquiries by telephone or other correspondence channels for property repairs issues and to support the wider team. We are looking for an individual who can take ownership and responsibility in the administration and resolution of property repair issues. You will work closely with our Repairs Inspectors and Planned Maintenance Team to ensure all tenants receive excellent customer service. You will be responsible for: Raising repairs jobs on the computer system Issuing of repair order instructions to contractors Issuing of property inspections in accordance with guidelines Processing of contractor variation orders and contractor invoices About you: To be competent in this role, it is essential that you have: Customer service experience and experience in work involving dealing directly with the general public or customers Good listening and numeracy skills The ability to keep accurate records and to produce simple correspondence Ideally, you will have worked in a customer-focused organisation and be familiar with Microsoft Windows applications. Training will be given in the use of our main Orchard housing system, which is used to manage our 5,500 properties. Benefits: We offer a wide range of benefits including: Hybrid Working:
We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. Competitive remuneration package:
We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package, and opportunities for training and development. Generous annual leave Free life insurance Excellent salary linked pension scheme Supportive relocation package Opportunities for training and development Additional Information: We welcome applications from the Armed Forces Community. Ashford Borough Council recognises the need to ensure the welfare of children, young people, and vulnerable adults when they come into contact with the services we provide. To find out further information about the role and to view the full job description, please visit the council's website. Please click the
APPLY
button to complete your application.
#J-18808-Ljbffr
Repairs Assistant Location:
Ashford, Kent Salary:
Up to £23,874 pa depending on skills and experience Job Type:
Full time, Permanent Working Hours:
37 Hours Per Week Closing Date:
9th February 2025 About The Role: With an understanding for the importance of delivering quality services and working as part of a team, you will be the first point of contact for our tenants, customers, and contractors. You will be assisting in a diverse range of enquiries by telephone or other correspondence channels for property repairs issues and to support the wider team. We are looking for an individual who can take ownership and responsibility in the administration and resolution of property repair issues. You will work closely with our Repairs Inspectors and Planned Maintenance Team to ensure all tenants receive excellent customer service. You will be responsible for: Raising repairs jobs on the computer system Issuing of repair order instructions to contractors Issuing of property inspections in accordance with guidelines Processing of contractor variation orders and contractor invoices About you: To be competent in this role, it is essential that you have: Customer service experience and experience in work involving dealing directly with the general public or customers Good listening and numeracy skills The ability to keep accurate records and to produce simple correspondence Ideally, you will have worked in a customer-focused organisation and be familiar with Microsoft Windows applications. Training will be given in the use of our main Orchard housing system, which is used to manage our 5,500 properties. Benefits: We offer a wide range of benefits including: Hybrid Working:
We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. Competitive remuneration package:
We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package, and opportunities for training and development. Generous annual leave Free life insurance Excellent salary linked pension scheme Supportive relocation package Opportunities for training and development Additional Information: We welcome applications from the Armed Forces Community. Ashford Borough Council recognises the need to ensure the welfare of children, young people, and vulnerable adults when they come into contact with the services we provide. To find out further information about the role and to view the full job description, please visit the council's website. Please click the
APPLY
button to complete your application.
#J-18808-Ljbffr
