We are looking for an experienced Customer Service Administrator to join a friendly team based in Stratford-upon-Avon.
The company is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. They are committed to innovation, excellence, and building long-lasting relationships with their clients. Joining the team means being part of a company that makes a difference in the healthcare industry.
Salary:
£24,000- £26,000 DOE Working hours:
Monday - Thursday 8:30am - 5:00pm and Fridays 8:30am - 3:00pm Free parking on site
Purpose of Job
Provide an excellent first point of contact experience Maintain high levels of customer care and relationships Answer all calls, emails, customer queries within 48 hours Global contact within CST Cross functional working across customer service team Ad hoc administrative support for the UK Sales team Sales Order Processing using our ERP system, Oracle JDE Enterprise One Responsibilities
Answering of telephone and assisting with customer and patient enquiries Raising sales invoices Daily filing of orders, invoices and delivery notes Processing sales orders using JDE SOP system Respond to all enquiries in shared orders mailbox Ordering of office stationery and refreshments for visitors Daily processing of customer orders from orders inbox Processing any items required by the sales team to go to dispatch Maintain records of Trial machines in conjunction with the sales team Point of contact for all overseas customers Issue all credits for any customer returns Respond to emails in personal inbox Assist with credit control when customers are on credit hold Respond to phone calls for the wider organisation Organise lunch and refreshments for external visitors when required Assisting with organisation and administration of UK education/study days organised by the UK sales team Assist sales team with regular customer and partner update meetings Any other administration tasks that are required Minimum Key Requirements
Good numeracy and literacy skills with a minimum of GCSE Mathematics and English Language Customer service experience preferred Strong relationship building Must be self-motivated, highly organized, diligent and able to work well as part of a small team A high attention to detail is crucial due to the nature of business and handling of patient prescription information Customer focused Polite with a can-do attitude Good IT skills to include using a Sales Order Processing system, Excel and Word Excellent verbal and written communication skills
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The company is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. They are committed to innovation, excellence, and building long-lasting relationships with their clients. Joining the team means being part of a company that makes a difference in the healthcare industry.
Salary:
£24,000- £26,000 DOE Working hours:
Monday - Thursday 8:30am - 5:00pm and Fridays 8:30am - 3:00pm Free parking on site
Purpose of Job
Provide an excellent first point of contact experience Maintain high levels of customer care and relationships Answer all calls, emails, customer queries within 48 hours Global contact within CST Cross functional working across customer service team Ad hoc administrative support for the UK Sales team Sales Order Processing using our ERP system, Oracle JDE Enterprise One Responsibilities
Answering of telephone and assisting with customer and patient enquiries Raising sales invoices Daily filing of orders, invoices and delivery notes Processing sales orders using JDE SOP system Respond to all enquiries in shared orders mailbox Ordering of office stationery and refreshments for visitors Daily processing of customer orders from orders inbox Processing any items required by the sales team to go to dispatch Maintain records of Trial machines in conjunction with the sales team Point of contact for all overseas customers Issue all credits for any customer returns Respond to emails in personal inbox Assist with credit control when customers are on credit hold Respond to phone calls for the wider organisation Organise lunch and refreshments for external visitors when required Assisting with organisation and administration of UK education/study days organised by the UK sales team Assist sales team with regular customer and partner update meetings Any other administration tasks that are required Minimum Key Requirements
Good numeracy and literacy skills with a minimum of GCSE Mathematics and English Language Customer service experience preferred Strong relationship building Must be self-motivated, highly organized, diligent and able to work well as part of a small team A high attention to detail is crucial due to the nature of business and handling of patient prescription information Customer focused Polite with a can-do attitude Good IT skills to include using a Sales Order Processing system, Excel and Word Excellent verbal and written communication skills
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