Company Description
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
Due to continued growth, our Telford site is now recruiting for a Customer Service Administrator to join their friendly team on a full-time permanent basis! Working hours:
4 on 4 off, 6am-6pm. Salary:
£24,843 per annum. As a Customer Service Administrator, you will co-ordinate front line responses, deal with problems and customer requests, liaise with other operational teams, and fulfill all office functions, supporting the CS manager whenever necessary. Key Duties of a Customer Service Administrator include:
Answering calls for both internal and external personnel. Problem solving for clients, customers, and internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintaining a high level of customer/client focus. Providing various reports for clients in a timely manner. Checking PODs have cleared on the system, investigating and clearing down unallocated PODs. Chasing outstanding PODs from hauliers, depots, etc. Other administration tasks as determined by the Customer Service Manager. Qualifications
Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office. Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. Flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. Able to work to tight deadlines and manage your own time effectively. Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – 20 days inclusive of the bank holidays. Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer. Life Assurance - x2 your annual salary. Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
#J-18808-Ljbffr
Due to continued growth, our Telford site is now recruiting for a Customer Service Administrator to join their friendly team on a full-time permanent basis! Working hours:
4 on 4 off, 6am-6pm. Salary:
£24,843 per annum. As a Customer Service Administrator, you will co-ordinate front line responses, deal with problems and customer requests, liaise with other operational teams, and fulfill all office functions, supporting the CS manager whenever necessary. Key Duties of a Customer Service Administrator include:
Answering calls for both internal and external personnel. Problem solving for clients, customers, and internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintaining a high level of customer/client focus. Providing various reports for clients in a timely manner. Checking PODs have cleared on the system, investigating and clearing down unallocated PODs. Chasing outstanding PODs from hauliers, depots, etc. Other administration tasks as determined by the Customer Service Manager. Qualifications
Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office. Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. Flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. Able to work to tight deadlines and manage your own time effectively. Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – 20 days inclusive of the bank holidays. Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer. Life Assurance - x2 your annual salary. Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
#J-18808-Ljbffr
