CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £24,000
CUSTOMER SERVICE ADVISOR BENEFITS:
CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Working one in three Sundays.
EXPERIENCE NEEDED:
BBBH32003
CUSTOMER SERVICE ADVISOR BENEFITS:
- Free parking onsite.
- On site Gym
- 40% staff discount.
- Staff events.
- Free refreshments provided.
- 25 days holidays plus 8 bank holidays.
CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Working one in three Sundays.
EXPERIENCE NEEDED:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- Great verbal and written communication skills.
- The ability to build rapport and trust with customers.
- Excellent planning and organisational skills.
- Excellent communication skills (spoken and written), including strong spelling and grammar skills.
- Competent with Microsoft Office - Word/Excel/Outlook
- To demonstrate an effective knowledge of products and services.
BBBH32003
