Customer Service Advisor

Customer Service Advisor Burton-On-Trent, DE14 3HD Monday - Friday 36.5 hours/week (early finish on a Friday) Join a Market Leader Driving Innovation – Customer Service Advisor at Marley At Marley, we're not just industry leaders—we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. As we expand our operations in Burton, we’re on the hunt for passionate individuals to join us. Now is the perfect time to become part of our thriving team! Are you ready for a role where you can truly make an impact? Our Customer Service team is dynamic, high-performing, and committed to delivering an exceptional experience at every step. This is your opportunity to bring your skills to a role that offers growth, excitement, and a chance to be part of something great. What’s the Role All About? As a Customer Service Advisor, you’ll be the heart of our customer experience. In this team, you’ll deliver a streamlined service, solving challenges, and proactively find solutions. With full support from your manager, you’ll build strong customer relationships, handle queries, and ensure complete customer satisfaction aong the way. Your day-to-day will involve managing your own customer caseload and collaborating closely with our sales team to provide a seamless, professional service. Your communication skills will shine as you quickly and effectively resolve customer concerns, delivering a smooth and positive experience for every customer. Thriving in our fast-paced environment, you’ll stay organised, prioritise tasks, and anticipate needs—all while driving continuous improvement and championing new ideas to elevate our service. This is more than a job—it’s the possibility for a rewarding career. You’ll become a product expert, helping customers find tailored solutions and exceeding expectations. At Marley, you’ll have endless opportunities to grow, develop, and take on new challenges as you advance. Ready to Start Your Journey? Join Marley, where we celebrate innovation, growth, and top-tier customer service. Apply now and be part of a company that’s as committed to your success as you are! Experience has shown us that successful candidates in this role can come from various backgrounds and experience levels as long as they are passionate about keeping the customer at the heart of what they do. If you can bring that, we can teach the rest. What skills will you need? Excellent telephone manner Strong verbal and written communication skills Great IT skills (Microsoft Office suite, SAP experience would be advantageous) Ability to develop great relationships with both external and internal customers Experience of promptly responding to all customer queries Excellent workload management and prioritisation Passion for excellent customer experience Input of customer orders, samples, and literature request Problem solver that identifies service barriers and provides customer-focussed solutions Supportive of colleagues and an effective coaching culture and working as a team Seek customer feedback for service improvements What’s in it for you? This is a great opportunity to take the next step in progressing your career and joining our industry-leading company! We offer a competitive salary, professional development and benefits. Benefits: Development opportunities 36.5 hours Monday – Friday with an early finish on a Friday 26 Holidays + bank holidays Company Pension up to 15% (5% Employee, 10% Employer) Cycle-to-work scheme Employee Discount programme Refer a friend scheme Employee Assistance programme – Financial, Physical and Mental Wellbeing support Free onsite parking More about Marley and Marshalls Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk Equal Opportunities Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself! Closing Date: Wednesday 4th December 2024 Agencies: We’ve got this one, thanks!