At Laundryheap, we’re transforming how people think about laundry and dry cleaning. As one of the fastest-growing on-demand laundry services, we provide a seamless and convenient solution for customers across the UK and beyond. Our commitment to quality, sustainability, and exceptional service drives everything we do.
If you're a fluent French speaker with a passion for delivering excellent customer service, we want to hear from you!
You'll be part of a dynamic team, supporting our international customers while working in shift patterns that cover different time zones to meet global demand. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect role for you! You’ll make a difference: You will be responsible for providing excellent customer support in
French and English
via email and chat to our international customers, ensuring an appropriate response/solution is given to all issues, concerns, questions and complaints to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Providing prompt and accurate customer support through email and live chat, in English and French, ensuring timely resolutions to queries. Managing and maintaining clear communication with customers on all escalated conversations, ensuring follow-up as necessary. Upholding high standards of tone, professionalism, and clarity in all written communications with both customers and internal stakeholders. Acting as a brand ambassador for Laundryheap, leveraging your knowledge of our services to positively represent the company in every customer interaction. Collaborating with relevant teams to resolve customer complaints quickly and efficiently, following proper escalation protocols when needed. Generating invoices via our online ordering system. Meeting key performance indicators (KPIs) to drive business success and enhance the overall customer experience. Prioritizing and efficiently managing a busy workload while maintaining a high level of customer satisfaction throughout the year. Working closely with account managers to ensure customer needs are not only met but exceeded, with feedback shared across relevant teams. Minimum Skills Required: Strong written and verbal communication skills, with flawless spelling and grammar in both English and French. 1+ years of relevant customer support experience, particularly via email and live chat. Prior experience with tools like Intercom or similar customer support platforms. Experience in quick issue resolution and effective de-escalation processes. Prior experience in a fast-paced tech start-up environment is an advantage. A proactive, problem-solving mindset with a focus on customer satisfaction. Customer-oriented with the ability to multitask. Fluency in an additional European language is a plus. Number of positions open: Multiple Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts Hybrid Role, London Based Note: Immediate joiners are preferred. Join our dynamic team and help us continue to deliver exceptional service to customers around the globe.
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You'll be part of a dynamic team, supporting our international customers while working in shift patterns that cover different time zones to meet global demand. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect role for you! You’ll make a difference: You will be responsible for providing excellent customer support in
French and English
via email and chat to our international customers, ensuring an appropriate response/solution is given to all issues, concerns, questions and complaints to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Providing prompt and accurate customer support through email and live chat, in English and French, ensuring timely resolutions to queries. Managing and maintaining clear communication with customers on all escalated conversations, ensuring follow-up as necessary. Upholding high standards of tone, professionalism, and clarity in all written communications with both customers and internal stakeholders. Acting as a brand ambassador for Laundryheap, leveraging your knowledge of our services to positively represent the company in every customer interaction. Collaborating with relevant teams to resolve customer complaints quickly and efficiently, following proper escalation protocols when needed. Generating invoices via our online ordering system. Meeting key performance indicators (KPIs) to drive business success and enhance the overall customer experience. Prioritizing and efficiently managing a busy workload while maintaining a high level of customer satisfaction throughout the year. Working closely with account managers to ensure customer needs are not only met but exceeded, with feedback shared across relevant teams. Minimum Skills Required: Strong written and verbal communication skills, with flawless spelling and grammar in both English and French. 1+ years of relevant customer support experience, particularly via email and live chat. Prior experience with tools like Intercom or similar customer support platforms. Experience in quick issue resolution and effective de-escalation processes. Prior experience in a fast-paced tech start-up environment is an advantage. A proactive, problem-solving mindset with a focus on customer satisfaction. Customer-oriented with the ability to multitask. Fluency in an additional European language is a plus. Number of positions open: Multiple Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts Hybrid Role, London Based Note: Immediate joiners are preferred. Join our dynamic team and help us continue to deliver exceptional service to customers around the globe.
#J-18808-Ljbffr
