Customer Service Advisor

Customer Service Advisor focuses on customer engagement: enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.

What the role involves

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.

Additional role context

• The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.