Our client has a customer service and support role that will include taking and processing customer orders - including payments - over the phone and via email.
Responsibilities will involve: Taking orders by phone, email, and post and fulfilling the order on the appropriate IT system(s) with a high degree of accuracy, including processing payments. Managing queries from customers and internal colleagues about orders placed. Managing requests for returns or complaints in line with company policy and ensuring the customer is clear about their responsibilities with regards to the returns/complaints process. Contacting couriers to resolve queries from customers or internal colleagues and making arrangements for the collection of returns. Building strong working relationships with internal colleagues to ensure everyone is working to deliver the best service possible to our customers. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Responsibilities will involve: Taking orders by phone, email, and post and fulfilling the order on the appropriate IT system(s) with a high degree of accuracy, including processing payments. Managing queries from customers and internal colleagues about orders placed. Managing requests for returns or complaints in line with company policy and ensuring the customer is clear about their responsibilities with regards to the returns/complaints process. Contacting couriers to resolve queries from customers or internal colleagues and making arrangements for the collection of returns. Building strong working relationships with internal colleagues to ensure everyone is working to deliver the best service possible to our customers. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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