If you're passionate about care, innovation and excellence, then HMT could be the perfect place for the next step in your career. We have an exciting opportunity to join our Ward team at Sancta Maria Hospital, Swansea. You will work as a key contact for all of our patients, Consultant users and colleagues, relating to inpatient and surgical admission, ensuring an excellent level of customer service at all times.
You will use your experience in working in customer services and administration to provide high quality, accurate communication with patients at all times.
Main duties of the job
At HMT, we take pride in delivering exceptional healthcare through our two private hospitals: St Hugh's Hospital in Grimsby and Sancta Maria Hospital in Swansea. Both hospitals are dedicated to providing expert, patient-centred care in a welcoming and compassionate environment. Sancta Maria Hospital offers treatment across all major medical specialties and care at every step of the process, from initial consultations, assessments and diagnostic tests to treatment, rehabilitation and post-operative care. HMT Sancta Maria, along with their sister hospital HMT St Hugh's in Grimsby, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT St Hugh's is a non-profit organisation using their surpluses to fund medical research, educational grants and dementia charities. Whether you’re working in one of our care homes, hospitals, or as part of our Shared Support Services team, you’ll find an environment that values teamwork and personal growth. You’ll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed. About us
Our benefits include: Competitive pay Private Medical Insurance Employer pension contribution Long service awards Cycle to work scheme Continuous learning Flexible working options 27 Days Annual Leave (Plus Bank holidays) Enhanced Maternity Pay Who we are At the Healthcare Management Trust, we are obsessed with achieving our Vision, to be the most innovative and best quality provider of niche health and social care services. Our Purpose is to make every contact count, ensuring every resident and patient receives the best possible experience and outcome. We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better. We are passionate about what we do and so are our people, bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs. We are caring We are enterprising We are resourceful We are authentic We are accountable Job responsibilities
Create inpatient and surgical bookings on our patient administration system. Provide high quality, accurate communication with patients at all times. Liaise with patients to answer queries in a courteous, professional and efficient manner. Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments. Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system. Be responsible for ensuring patients are reviewed by all departments in a timely manner in line with the booking process procedure, prompting teams as required. Where required, ensure patient payments are processed in a timely manner. Where applicable, update RTT clocks as and when required and have a good understanding of RTT. Where applicable, liaise with Insurance companies regarding authorisations. Be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the Home and for alerting the officers responsible to any hazards or potential risks to health and safety. Be fully conversant with the HMT policies relating to Safeguarding of Vulnerable Adults and Whistleblowing. Ensure compliance with the HMT Information Governance Policy and GDPR, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive. Ensure compliance with National and local Infection Prevention and Control guidance and policies. Establish and maintain positive working relationships with colleagues, residents, visitors and other health professionals and agencies. Act as an ambassador for the HMT company Vision, Ethos and Values. Promote equality and diversity at all times and across all work activities, with an emphasis on protected characteristics and promoting Fairness, Respect, Equality, Dignity and Autonomy (FREDA). Adhere to HMT policies and procedures. Attend mandatory training days/courses, on or off site, as per contractual agreement and role requirement. Undertake any other duties and accountabilities which would be lawful, reasonable and appropriate to the role. Person Specification
Experience
Experience working in a customer services and administrative role. Excellent interpersonal skills. Willingness to undertake self-development activities to improve performance and effectiveness. Up-to-date knowledge or demonstrable computer literacy in order to use the following systems: 1. Electronic Patient Records 2. Management of Medical records. Aptitude and Abilities
Able to prioritize workload. Effective time management skills. Ability to use initiative and make decisions under guidance from line manager. Effective interpersonal skills. Qualifications
Minimum of GCSE English and Mathematics. Already obtained or working toward BTEC/NVQ level in Administration. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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At HMT, we take pride in delivering exceptional healthcare through our two private hospitals: St Hugh's Hospital in Grimsby and Sancta Maria Hospital in Swansea. Both hospitals are dedicated to providing expert, patient-centred care in a welcoming and compassionate environment. Sancta Maria Hospital offers treatment across all major medical specialties and care at every step of the process, from initial consultations, assessments and diagnostic tests to treatment, rehabilitation and post-operative care. HMT Sancta Maria, along with their sister hospital HMT St Hugh's in Grimsby, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT St Hugh's is a non-profit organisation using their surpluses to fund medical research, educational grants and dementia charities. Whether you’re working in one of our care homes, hospitals, or as part of our Shared Support Services team, you’ll find an environment that values teamwork and personal growth. You’ll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed. About us
Our benefits include: Competitive pay Private Medical Insurance Employer pension contribution Long service awards Cycle to work scheme Continuous learning Flexible working options 27 Days Annual Leave (Plus Bank holidays) Enhanced Maternity Pay Who we are At the Healthcare Management Trust, we are obsessed with achieving our Vision, to be the most innovative and best quality provider of niche health and social care services. Our Purpose is to make every contact count, ensuring every resident and patient receives the best possible experience and outcome. We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better. We are passionate about what we do and so are our people, bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs. We are caring We are enterprising We are resourceful We are authentic We are accountable Job responsibilities
Create inpatient and surgical bookings on our patient administration system. Provide high quality, accurate communication with patients at all times. Liaise with patients to answer queries in a courteous, professional and efficient manner. Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments. Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system. Be responsible for ensuring patients are reviewed by all departments in a timely manner in line with the booking process procedure, prompting teams as required. Where required, ensure patient payments are processed in a timely manner. Where applicable, update RTT clocks as and when required and have a good understanding of RTT. Where applicable, liaise with Insurance companies regarding authorisations. Be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the Home and for alerting the officers responsible to any hazards or potential risks to health and safety. Be fully conversant with the HMT policies relating to Safeguarding of Vulnerable Adults and Whistleblowing. Ensure compliance with the HMT Information Governance Policy and GDPR, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive. Ensure compliance with National and local Infection Prevention and Control guidance and policies. Establish and maintain positive working relationships with colleagues, residents, visitors and other health professionals and agencies. Act as an ambassador for the HMT company Vision, Ethos and Values. Promote equality and diversity at all times and across all work activities, with an emphasis on protected characteristics and promoting Fairness, Respect, Equality, Dignity and Autonomy (FREDA). Adhere to HMT policies and procedures. Attend mandatory training days/courses, on or off site, as per contractual agreement and role requirement. Undertake any other duties and accountabilities which would be lawful, reasonable and appropriate to the role. Person Specification
Experience
Experience working in a customer services and administrative role. Excellent interpersonal skills. Willingness to undertake self-development activities to improve performance and effectiveness. Up-to-date knowledge or demonstrable computer literacy in order to use the following systems: 1. Electronic Patient Records 2. Management of Medical records. Aptitude and Abilities
Able to prioritize workload. Effective time management skills. Ability to use initiative and make decisions under guidance from line manager. Effective interpersonal skills. Qualifications
Minimum of GCSE English and Mathematics. Already obtained or working toward BTEC/NVQ level in Administration. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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