Career Opportunities: Customer Service Consultant - Cumbernauld (30757)
Vacancy ID Number
30757
- Posted - Location(s) (2) - Full or Part Time? (1) - Job Category (1) - Salary Range (1) Job Title: Customer Service Consultant (Money Confidence Expert) Function: Branch Banking Location: Cumbernauld Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. We are looking for someone who is passionate about customer experience. How you’ll make a difference Help personal and business customers build confidence in using the different ways they can bank with TSB. Show and help them get the most from their channels of choice, ensuring their everyday banking is easy and convenient. Build and deepen customer relationships through face-to-face interactions, telephone, and video banking. Respond to customer enquiries, address their needs, and proactively educate them about our products and services. Go the extra mile to offer financial support that might change their lives. What you’ll bring Exceptional customer service skills in person, through video calls, and over the phone. A flair for understanding customer needs and the best way to support their goals. Ability to answer questions and resolve problems effectively. Strong team player with a collaborative approach to improve customer satisfaction. Embraces digital tools to assist customers in self-serving using their devices or branch tablets. Location Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB. What we offer in return Base salary of £23,200 from day one, plus an excellent benefits package. Extra 9% of your salary (£2,088) to take as cash or spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.). Variable Pay Award (5%/£1,160 on target) based on company performance. Fantastic company pension – TSB contributing up to 13%. 25 days holidays (plus bank holidays). Private Healthcare. If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence for everyone, every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader, meaning you are entitled to be part of the selection process if you meet the minimum criteria outlined in the job advert.
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Vacancy ID Number
30757
- Posted - Location(s) (2) - Full or Part Time? (1) - Job Category (1) - Salary Range (1) Job Title: Customer Service Consultant (Money Confidence Expert) Function: Branch Banking Location: Cumbernauld Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. We are looking for someone who is passionate about customer experience. How you’ll make a difference Help personal and business customers build confidence in using the different ways they can bank with TSB. Show and help them get the most from their channels of choice, ensuring their everyday banking is easy and convenient. Build and deepen customer relationships through face-to-face interactions, telephone, and video banking. Respond to customer enquiries, address their needs, and proactively educate them about our products and services. Go the extra mile to offer financial support that might change their lives. What you’ll bring Exceptional customer service skills in person, through video calls, and over the phone. A flair for understanding customer needs and the best way to support their goals. Ability to answer questions and resolve problems effectively. Strong team player with a collaborative approach to improve customer satisfaction. Embraces digital tools to assist customers in self-serving using their devices or branch tablets. Location Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB. What we offer in return Base salary of £23,200 from day one, plus an excellent benefits package. Extra 9% of your salary (£2,088) to take as cash or spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.). Variable Pay Award (5%/£1,160 on target) based on company performance. Fantastic company pension – TSB contributing up to 13%. 25 days holidays (plus bank holidays). Private Healthcare. If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence for everyone, every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader, meaning you are entitled to be part of the selection process if you meet the minimum criteria outlined in the job advert.
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