Location: Chesterfield Salary: £32,000 - £36,000 Job Title: Customer Service Coordinator. Are you a skilled and proactive professional with a talent for leading by example and driving exceptional customer experiences? Do you enjoy taking ownership, delegating tasks, and ensuring smooth operations through daily team coordination? We are partnering with a leading UK-based manufacturer that designs and supplies innovative, high-performance solutions for industrial applications. This is a fantastic opportunity to step into a leadership role within a company known for its commitment to excellence and customer success. What’s in it for you? Career Progression : Lead a team while developing your skills and advancing your career in a supportive environment. Leadership Role : Take ownership of team coordination, delegation, and driving daily priorities to ensure success. Dynamic Culture : Join a collaborative, forward-thinking organisation that values innovation and teamwork. Rewarding Benefits : Enjoy 25 days of annual leave, early Friday finishes, and on-site lunch provisions. About the Company This leading manufacturer delivers robust and innovative pumping solutions to industries such as mining, quarrying, water treatment, recycling, and heavy industry . Their cutting-edge products, including slurry pumps and dewatering systems , are trusted to enhance operational efficiency and reduce downtime in the toughest environments. Operating both in the UK and internationally, the company is renowned for tailoring solutions to meet client needs, offering a full-service approach that includes design, installation, and ongoing maintenance. With a focus on reliability, customer care, and innovation, they pride themselves on fostering a culture of accountability and success. Key Responsibilities Lead daily team huddles to prioritise tasks, set goals, and align team efforts. Delegate responsibilities effectively, ensuring smooth workflows and prompt responses to client needs. Manage customer enquiries via Freshdesk , ensuring efficient ticket resolution and high service standards. Collaborate across departments, such as sales and operations, to deliver seamless and high-quality customer experiences. Utilise tools like HubSpot (CRM) and VoIP systems to streamline communication and improve team performance. Act as a hands-on leader, supporting and empowering the team while driving continuous improvement. Requirements What You’ll Bring Proven experience in a customer success or leadership role , ideally in a fast-paced environment. Strong skills in team coordination, delegation, and communication. Familiarity with CRM/ERP systems such as Freshdesk or HubSpot is highly desirable. A proactive, solution-focused mindset with a passion for delivering exceptional customer outcomes. Willingness to pick up the phone is essential. Benefits Location & Flexibility Based on-site in Chesterfield , with the possibility of hybrid working after an initial period. Hours: 7:30 am - 4:30 pm, Monday to Friday, with early finishes every other Friday. Salary: £32,000 - £36,000
Industry:
Business Consulting and Services
Specialties:
Family Business, Group Buying, Business Advisory, Accounting, Leadership
Employees:
201-500
Annual Revenue:
$255.9M
Founded:
2009
Address:
Level 6, 10 Herb Elliott Avenue, Sydney Olympic Park, Sydney, AU, NSW 2127
The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries. We provide our customers with an unprecedented range of business advisory, coaching, consulting and training programs to move their business forward. We also partner with leading brands around the world, leveraging our group buying power to ensure our customers can access products and services at competitive prices. UBT has a unique value proposition to our customers and our staff in that all profits are invested into a higher purpose - education and charity work. OneSchool Global is one of the largest progressive independent school networks in the world, with over 100 schools in 21 countries. Rapid Relief Team provides food and water to emergency services during times of disaster, and supports the homeless and people with disability.
