Customer Service Coordinator - Export Cargo Management
Full time, Permanent
We are looking for a Customer Service Coordinator to work within our Export Cargo Management team.
Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Customer Service Cargo Management team to ensure all aspects of
the role are handled efficiently and accurately, within the set KPI’s. Skills and experience you’ll bring to us At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop
the team, but to develop yourself. You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients. How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators
and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s. This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success. The key responsibilities for this role also include: Ensure full recovery of all applicable costs Building relationships with key stakeholders both internally and externally Handle customer queries politely and ensure these are resolved in a timely manner Process relevant documentation accordingly and as and when required Assist other colleagues/teams as and when required Ensure all pre-shipment requirements are met Proactively monitor any issues with a view to providing real time solutions Supporting the team with training and coaching for new and existing members If you feel that this is the next step in your career, please apply now.
the role are handled efficiently and accurately, within the set KPI’s. Skills and experience you’ll bring to us At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop
the team, but to develop yourself. You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients. How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators
and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s. This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success. The key responsibilities for this role also include: Ensure full recovery of all applicable costs Building relationships with key stakeholders both internally and externally Handle customer queries politely and ensure these are resolved in a timely manner Process relevant documentation accordingly and as and when required Assist other colleagues/teams as and when required Ensure all pre-shipment requirements are met Proactively monitor any issues with a view to providing real time solutions Supporting the team with training and coaching for new and existing members If you feel that this is the next step in your career, please apply now.
