Customer Service Coordinator - Export Key Accounts
Full time, permanent
We are looking for a Customer Service Coordinator to work within our Key Accounts team. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Customer Service Key Accounts Team to ensure all aspects of the
role are handled efficiently and accurately, within the set KPI’s. At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us. Skills and experience you’ll bring to us At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills, as well as drive and determination to excel in your role, to not just develop
as a team, but to develop yourself.? You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high-level service to all MSC clients.?? How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be a point of contact for your customers with the
ability to manage your own workload to work in line with MSC and your team's KPI’s.?? This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.? The key responsibilities for this role also include:? Manage own workload, communicating effectively when support is needed
Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
To understand and work collaboratively with all internal departments as and when required?
Visit customers as/when required to help build working relationships, to ultimately improve their customer journey
Ensure full recovery of all applicable costs, relative to your role
Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
Contributing to a positive climate through a positive, flexible attitude to work and support for colleagues
If you feel that this is the next step in your career, please apply now.
role are handled efficiently and accurately, within the set KPI’s. At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us. Skills and experience you’ll bring to us At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills, as well as drive and determination to excel in your role, to not just develop
as a team, but to develop yourself.? You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high-level service to all MSC clients.?? How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be a point of contact for your customers with the
ability to manage your own workload to work in line with MSC and your team's KPI’s.?? This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.? The key responsibilities for this role also include:? Manage own workload, communicating effectively when support is needed
Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
To understand and work collaboratively with all internal departments as and when required?
Visit customers as/when required to help build working relationships, to ultimately improve their customer journey
Ensure full recovery of all applicable costs, relative to your role
Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
Contributing to a positive climate through a positive, flexible attitude to work and support for colleagues
If you feel that this is the next step in your career, please apply now.
