Customer Service Executive
Salary: £24,960.00 per annum + Bonus Opportunity Retailer Details
Hatfields Hull Address: Livingstone Road, Hessle, Hull HU13 0EG Call now on
Land Rover - 01482 645413
Jaguar - 01482 627300 Permanent, Monday – Friday, Full Time, 40 hours 8.30am – 17:00pm Benefits: 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service. Enhanced Maternity Leave Contributory workplace pension scheme Career progression opportunities Uniform provided to include PPE. Access to discounts on retailers, restaurants, holidays and much more Company pension Cycle to work scheme. On-site free parking Referral programme About The Role With customer retention being at the heart of everything you do, you will use our Pinnacle Data Management System and other various manufacturer systems to: Make contact with existing Hatfields customers due for service & MOT (including an element of selling) Up-sell Hatfields products and services Undertake database administration before and after liaising with our customers Service admin support Occasional cover for basic service advising for holiday or sickness Skills The role is predominantly based on the telephone; therefore, call centre and up-selling experience is preferred. The successful candidate will need a working knowledge of Microsoft Word, Outlook, and Excel. You must be a team player, have a can-do attitude, and have a passion for delivering excellent customer service. You will also have: Excellent written and verbal communication skills Strong technical ability Extremely high attention to detail, with the ability to multitask while still maintaining a high level of quality A creative mindset in order to tackle difficult tasks Proven telephone sales ability The candidate should have a working knowledge of automotive products, ideally with previous experience in a dealership environment, but not essential. Full training will be provided.
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Salary: £24,960.00 per annum + Bonus Opportunity Retailer Details
Hatfields Hull Address: Livingstone Road, Hessle, Hull HU13 0EG Call now on
Land Rover - 01482 645413
Jaguar - 01482 627300 Permanent, Monday – Friday, Full Time, 40 hours 8.30am – 17:00pm Benefits: 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service. Enhanced Maternity Leave Contributory workplace pension scheme Career progression opportunities Uniform provided to include PPE. Access to discounts on retailers, restaurants, holidays and much more Company pension Cycle to work scheme. On-site free parking Referral programme About The Role With customer retention being at the heart of everything you do, you will use our Pinnacle Data Management System and other various manufacturer systems to: Make contact with existing Hatfields customers due for service & MOT (including an element of selling) Up-sell Hatfields products and services Undertake database administration before and after liaising with our customers Service admin support Occasional cover for basic service advising for holiday or sickness Skills The role is predominantly based on the telephone; therefore, call centre and up-selling experience is preferred. The successful candidate will need a working knowledge of Microsoft Word, Outlook, and Excel. You must be a team player, have a can-do attitude, and have a passion for delivering excellent customer service. You will also have: Excellent written and verbal communication skills Strong technical ability Extremely high attention to detail, with the ability to multitask while still maintaining a high level of quality A creative mindset in order to tackle difficult tasks Proven telephone sales ability The candidate should have a working knowledge of automotive products, ideally with previous experience in a dealership environment, but not essential. Full training will be provided.
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