Join the Lacoste Team as our Customer Service Executive!
Reporting to:
UK Customer Service Team Lead Hybrid working:
London office / home (3:2) At Lacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, we create memorable experiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, and make a lasting impact in the world of fashion and retail. Your Responsibilities: Process & Supply Chain:
Adapt global processes for the UK market and manage wholesale and retail supply chains. Order & Inventory:
Optimize order books, manage stock movements, and ensure timely inventory allocation. Issue Resolution:
Investigate delivery issues, raise credits, and communicate solutions to customers. Collaboration:
Work closely with 3PL, UK, and France teams for seamless operations and compliance. Reporting & Improvement:
Analyze KPIs, report risks/opportunities, and enhance tools and workflows. Why Join Lacoste? Working at Lacoste means representing an
iconic brand
that’s part of the MF Brands Group, alongside Aigle, Gant, Tecnifibre, and The Kooples, paving the way for exciting
internal mobility opportunities.
Joining a
team
that values personal and collective development, where everyone is encouraged to
grow
and
evolve.
Balancing
passion
and
well-being , because we believe that everyone needs time to recharge. Embracing our
Durable Elegance
approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunities a reality through impactful opportunities. Rewards & Benefits: Package:
£32k - £38k Health & Wellbeing:
Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assist Programme with the Retail Trust Holidays:
25 days per year Swag:
up to 65% off Lacoste products Learning & Development:
Continuous support on your learning journey from day one Parenthood:
Enhanced family leave and pay from day one, paid Assisted Conception leave Extras:
Employee Referral, Long Service Award, Social Committee events Ready to Join a Unique Adventure? 1st step:
Apply now and live the Lacoste candidate experience. 2nd step:
First call with the Talent Acquisition Coordinator. 3rd step:
Teams interview with the Customer Service Team Lead. 4th step:
In-person interview with the Supply Chain Customer Service Manager and Customer Service Team Lead. 5th step:
Accept the challenge and become a Lacoste teammate! We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email
uktalent@lacoste.com
(please include 'Workplace Adjustments' in the subject line).
#J-18808-Ljbffr
UK Customer Service Team Lead Hybrid working:
London office / home (3:2) At Lacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, we create memorable experiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, and make a lasting impact in the world of fashion and retail. Your Responsibilities: Process & Supply Chain:
Adapt global processes for the UK market and manage wholesale and retail supply chains. Order & Inventory:
Optimize order books, manage stock movements, and ensure timely inventory allocation. Issue Resolution:
Investigate delivery issues, raise credits, and communicate solutions to customers. Collaboration:
Work closely with 3PL, UK, and France teams for seamless operations and compliance. Reporting & Improvement:
Analyze KPIs, report risks/opportunities, and enhance tools and workflows. Why Join Lacoste? Working at Lacoste means representing an
iconic brand
that’s part of the MF Brands Group, alongside Aigle, Gant, Tecnifibre, and The Kooples, paving the way for exciting
internal mobility opportunities.
Joining a
team
that values personal and collective development, where everyone is encouraged to
grow
and
evolve.
Balancing
passion
and
well-being , because we believe that everyone needs time to recharge. Embracing our
Durable Elegance
approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunities a reality through impactful opportunities. Rewards & Benefits: Package:
£32k - £38k Health & Wellbeing:
Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assist Programme with the Retail Trust Holidays:
25 days per year Swag:
up to 65% off Lacoste products Learning & Development:
Continuous support on your learning journey from day one Parenthood:
Enhanced family leave and pay from day one, paid Assisted Conception leave Extras:
Employee Referral, Long Service Award, Social Committee events Ready to Join a Unique Adventure? 1st step:
Apply now and live the Lacoste candidate experience. 2nd step:
First call with the Talent Acquisition Coordinator. 3rd step:
Teams interview with the Customer Service Team Lead. 4th step:
In-person interview with the Supply Chain Customer Service Manager and Customer Service Team Lead. 5th step:
Accept the challenge and become a Lacoste teammate! We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email
uktalent@lacoste.com
(please include 'Workplace Adjustments' in the subject line).
#J-18808-Ljbffr
