Job Description: Customer Service Executive
Location: Maidenhead
Job Type: Temporary, full time, 37.5 hours per week
Salary: £23,000 - £26,000 per annum (£11.79 - £13.33/hr)
Benefits:
Free & On-site Parking Fresh fruit and water every day Exclusive Store Discounts Performance Bonuses Private Health Contribution to gym membership Staff events- team building The main purpose of this role will be to provide quality driven Customer Service and Order Processing support to a global leader in luxury textiles. The company is a well-known supplier for Luxury Hotels and Spas across the globe and they are therefore seeking a highly experienced and professional Customer Advisor with exceptional communication skills to join their team in Maidenhead. Job Duties:
Respond to incoming customer inquiries. Process orders, and communicate order progress to customers. Stay up to date on new products, services, and policies. Collect and report customer feedback to ensure that best practice is recognised and maintained. Engage with customers in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Other duties as requested. Knowledge and Skills:
Proven Multi-tasking Abilities. Dynamic Customer Service Experience with exceptional communication skills. Experience working in a B2B environment. Order processing experience. Strong IT skills with proficiency in the use of MS Office. Beneficial:
Familiarity with Oracle Netsuite or similar ERP systems. Experience in exporting to Europe and Rest of World. Basic Photoshop skills. Interviews will be arranged for the first week of January, apply now if you would like to be considered for this role!
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Location: Maidenhead
Job Type: Temporary, full time, 37.5 hours per week
Salary: £23,000 - £26,000 per annum (£11.79 - £13.33/hr)
Benefits:
Free & On-site Parking Fresh fruit and water every day Exclusive Store Discounts Performance Bonuses Private Health Contribution to gym membership Staff events- team building The main purpose of this role will be to provide quality driven Customer Service and Order Processing support to a global leader in luxury textiles. The company is a well-known supplier for Luxury Hotels and Spas across the globe and they are therefore seeking a highly experienced and professional Customer Advisor with exceptional communication skills to join their team in Maidenhead. Job Duties:
Respond to incoming customer inquiries. Process orders, and communicate order progress to customers. Stay up to date on new products, services, and policies. Collect and report customer feedback to ensure that best practice is recognised and maintained. Engage with customers in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Other duties as requested. Knowledge and Skills:
Proven Multi-tasking Abilities. Dynamic Customer Service Experience with exceptional communication skills. Experience working in a B2B environment. Order processing experience. Strong IT skills with proficiency in the use of MS Office. Beneficial:
Familiarity with Oracle Netsuite or similar ERP systems. Experience in exporting to Europe and Rest of World. Basic Photoshop skills. Interviews will be arranged for the first week of January, apply now if you would like to be considered for this role!
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