Customer Service Executive (SVC)
Apply remote type Hybrid locations Samsung SELCE, Eastworth Road, Chertsey KT16 8SH, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 26, 2025 (25 days left to apply) job requisition id R99368 Position Summary The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions! The UK and Ireland is one of the biggest markets in Europe and there has been significant investment in personnel and products to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products, we are in a great position to capitalise on the opportunities the UK & Ireland market offers. This role provides additional support for the ongoing growth and re-structure of the Climate Solutions UK business, through the provision of customer service & administration support to the Climate Solutions UK customer base, supporting and coordinating B2B Site SVC technical activities. Role and Responsibilities Your key responsibilities Working in conjunction with line manager and Samsung to review KPIs and key statistics to further develop the support process Respond to customer facing FAQs Implementation of improved systems and processes Customer account reconciliation support functions Co-ordinate administration functions & audit trails to ensure compliance for all aspects relating to technical site support visits for both the internal after-sales service team and our external service partner network. Provide administration support to our external SVC Partner Network in relation to claim submissions & processing. Collate and distribute Monthly Climate Solutions UK SVC cost centre activity reports Identify and provide proactive administration support to facilitate timeous approvals required for SVC activities by both internal Technical SVC staff and external Service Partners Co-ordinate technical site support visits Support SVC Partner claim submission and processing Addressing customer concerns, partner concerns, or any anomalies to line manager What we need for this role To be successful, you will possess the following skills and attributes: Essential Skills Excellent IT skills Attention to detail Excellent organisational skills Understanding of databases Customer service experience Excellent communication skills (B2B; B2C) Desirable Skills Experience of working with different cultures Enthusiastic attitude A passion for achieving or exceeding targets Ability to set dynamic goals and plan for success What does success look like? A strong desire to succeed A clear and methodical working style Be Goal driven The interview process 1 - 2 interviews Head of AC and line manager supported by HR Dependent on role a presentation may be required Benefits of working at Samsung include Hybrid working – 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Apply remote type Hybrid locations Samsung SELCE, Eastworth Road, Chertsey KT16 8SH, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 26, 2025 (25 days left to apply) job requisition id R99368 Position Summary The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions! The UK and Ireland is one of the biggest markets in Europe and there has been significant investment in personnel and products to prepare the business for substantial growth. Combined with the release of a number of unique and exciting products, we are in a great position to capitalise on the opportunities the UK & Ireland market offers. This role provides additional support for the ongoing growth and re-structure of the Climate Solutions UK business, through the provision of customer service & administration support to the Climate Solutions UK customer base, supporting and coordinating B2B Site SVC technical activities. Role and Responsibilities Your key responsibilities Working in conjunction with line manager and Samsung to review KPIs and key statistics to further develop the support process Respond to customer facing FAQs Implementation of improved systems and processes Customer account reconciliation support functions Co-ordinate administration functions & audit trails to ensure compliance for all aspects relating to technical site support visits for both the internal after-sales service team and our external service partner network. Provide administration support to our external SVC Partner Network in relation to claim submissions & processing. Collate and distribute Monthly Climate Solutions UK SVC cost centre activity reports Identify and provide proactive administration support to facilitate timeous approvals required for SVC activities by both internal Technical SVC staff and external Service Partners Co-ordinate technical site support visits Support SVC Partner claim submission and processing Addressing customer concerns, partner concerns, or any anomalies to line manager What we need for this role To be successful, you will possess the following skills and attributes: Essential Skills Excellent IT skills Attention to detail Excellent organisational skills Understanding of databases Customer service experience Excellent communication skills (B2B; B2C) Desirable Skills Experience of working with different cultures Enthusiastic attitude A passion for achieving or exceeding targets Ability to set dynamic goals and plan for success What does success look like? A strong desire to succeed A clear and methodical working style Be Goal driven The interview process 1 - 2 interviews Head of AC and line manager supported by HR Dependent on role a presentation may be required Benefits of working at Samsung include Hybrid working – 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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