3 weeks ago Be among the first 25 applicants
Full time (likely Monday to Friday with the occasional weekend day)
£26,000 to £27,000 per annum
About Tuffnells (part of Shift) At Tuffnells, we're transforming logistics by offering businesses seamless access to a wide range of carriers and services for all freight types through a single platform. Our mission is to optimise the level of control, choice, and experience businesses have when it comes to their logistics. We provide a one-stop solution for delivery requirements ranging from small parcels to pallets, through our trusted network of carrier partners.
Overview of the role as a Customer Service Executive: This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we'd love to hear from you!
Responsibilities as a Customer Service Executive: Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints. Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers. Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs. Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues. Develop and implement contact avoidance and reduction techniques to streamline customer service processes. Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions. Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction. To be successful as a Customer Service Executive, we are looking for the following attributes and experience: Ability to handle customer queries with professionalism and clarity. Strong verbal and written communication skills to effectively convey information and ideas. Proven track record of strong problem solving with a proactive mindset. Excellent organisational and time management skills to meet targets and deadlines. Ability to remain calm under pressure, with a strong desire for personal development and continuous learning. Strong analytical skills to identify trends and develop actionable insights for process improvement. Ability to work independently and manage multiple priorities in a fast-paced environment. Familiarity with delivery services or logistics is a plus but not essential. Why join Tuffnells? 25 days holiday + bank holidays. Enhanced MAT & PAT leave. Be part of an exciting, fast-scaling business with ambitious growth plans. You will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table! Our values: Service & Experience: We strive to exceed customer expectations at every interaction. People & Relationships: We invest in our people and partnerships to drive mutual success. Passionate & Driven: We approach every challenge with enthusiasm and commitment. Innovation & Technology: We constantly seek ways to improve through technological advancements. Entrepreneurial Spirit: We embrace creativity and initiative to unlock opportunities. If you have the drive and determination to make an impact on a growing business, apply now! Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Technology, Information and Internet
#J-18808-Ljbffr
About Tuffnells (part of Shift) At Tuffnells, we're transforming logistics by offering businesses seamless access to a wide range of carriers and services for all freight types through a single platform. Our mission is to optimise the level of control, choice, and experience businesses have when it comes to their logistics. We provide a one-stop solution for delivery requirements ranging from small parcels to pallets, through our trusted network of carrier partners.
Overview of the role as a Customer Service Executive: This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we'd love to hear from you!
Responsibilities as a Customer Service Executive: Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints. Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers. Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs. Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues. Develop and implement contact avoidance and reduction techniques to streamline customer service processes. Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions. Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction. To be successful as a Customer Service Executive, we are looking for the following attributes and experience: Ability to handle customer queries with professionalism and clarity. Strong verbal and written communication skills to effectively convey information and ideas. Proven track record of strong problem solving with a proactive mindset. Excellent organisational and time management skills to meet targets and deadlines. Ability to remain calm under pressure, with a strong desire for personal development and continuous learning. Strong analytical skills to identify trends and develop actionable insights for process improvement. Ability to work independently and manage multiple priorities in a fast-paced environment. Familiarity with delivery services or logistics is a plus but not essential. Why join Tuffnells? 25 days holiday + bank holidays. Enhanced MAT & PAT leave. Be part of an exciting, fast-scaling business with ambitious growth plans. You will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table! Our values: Service & Experience: We strive to exceed customer expectations at every interaction. People & Relationships: We invest in our people and partnerships to drive mutual success. Passionate & Driven: We approach every challenge with enthusiasm and commitment. Innovation & Technology: We constantly seek ways to improve through technological advancements. Entrepreneurial Spirit: We embrace creativity and initiative to unlock opportunities. If you have the drive and determination to make an impact on a growing business, apply now! Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Technology, Information and Internet
#J-18808-Ljbffr
