Customer Service Executive
IMMEDIATE START & INTERVIEWS
£25k-£28k based on experience Full Time Office Based with flexible hours Based in Woking, Surrey Free Parking
Our client is an International Business in Woking, Surrey, now seeking 2 Customer Service Executives to join a small yet busy team.
You will provide office-based support to the external sales team, being the first point of contact for customer enquiries (telephone, email, and webchat), quotation requests, and order placement. You will take customer enquiries and own them through to completion.
As the primary contact for new and existing customers, the Customer Experience Executive is tasked with ensuring the meticulous handling of all customer-related matters, including managing inquiries, creating quotations, processing orders, and updating customers in a timely manner.
Key Duties:
Serve as the lead point of contact for all customer and account management inquiries. Use entrepreneurial spirit to maximize every opportunity to win, leveraging knowledge of our products to upsell and offer alternatives where relevant, based on price, margin, and availability. Own customer and external sales team enquiries via telephone, webchat, and email through to completion. Build and maintain trusted, strong, and long-lasting client relationships with key accounts. Provide accurate information and pricing on our products via official quotations and telephone calls. Ensure the accurate and timely processing of customer quotations, orders, and enquiries using our agreed formats and processes. Collaborate with the sales team to identify new business opportunities. Process payments/refunds for orders placed via our website. Liaise with our accounts team to ensure credit and pro forma accounts are managed correctly. Maintain efficient and accurate electronic filing systems.
Requirements: Confident taking calls, emails, and webchats from potential customers and guiding them through products. Ability to confidently create quotations and process orders with pace and accuracy while multi-tasking in a busy office environment. Able to coordinate large projects, acting as a point of contact, working directly with the planning team to manage schedules and deliveries. Manage customer expectations with proactive communication, ensuring customers are always up to date with their order and project status.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application. #J-18808-Ljbffr
IMMEDIATE START & INTERVIEWS
£25k-£28k based on experience Full Time Office Based with flexible hours Based in Woking, Surrey Free Parking
Our client is an International Business in Woking, Surrey, now seeking 2 Customer Service Executives to join a small yet busy team.
You will provide office-based support to the external sales team, being the first point of contact for customer enquiries (telephone, email, and webchat), quotation requests, and order placement. You will take customer enquiries and own them through to completion.
As the primary contact for new and existing customers, the Customer Experience Executive is tasked with ensuring the meticulous handling of all customer-related matters, including managing inquiries, creating quotations, processing orders, and updating customers in a timely manner.
Key Duties:
Serve as the lead point of contact for all customer and account management inquiries. Use entrepreneurial spirit to maximize every opportunity to win, leveraging knowledge of our products to upsell and offer alternatives where relevant, based on price, margin, and availability. Own customer and external sales team enquiries via telephone, webchat, and email through to completion. Build and maintain trusted, strong, and long-lasting client relationships with key accounts. Provide accurate information and pricing on our products via official quotations and telephone calls. Ensure the accurate and timely processing of customer quotations, orders, and enquiries using our agreed formats and processes. Collaborate with the sales team to identify new business opportunities. Process payments/refunds for orders placed via our website. Liaise with our accounts team to ensure credit and pro forma accounts are managed correctly. Maintain efficient and accurate electronic filing systems.
Requirements: Confident taking calls, emails, and webchats from potential customers and guiding them through products. Ability to confidently create quotations and process orders with pace and accuracy while multi-tasking in a busy office environment. Able to coordinate large projects, acting as a point of contact, working directly with the planning team to manage schedules and deliveries. Manage customer expectations with proactive communication, ensuring customers are always up to date with their order and project status.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application. #J-18808-Ljbffr
