Customer Services Executive
Writtle
£25,000 – £26,000 a year – Full-time
Job Type:
Full-time Shift:
8 hour shift
Schedule:
Monday to Friday Location:
Writtle, Essex
Overview: We’re a young and growing retailer of home and industrial storage solutions based close to Chelmsford, Essex. We are looking to recruit an experienced customer services executive to join our small and friendly team.
Responsibilities:
Ensure a high level of customer service by telephone, live chat, and email.
Advise customers on our range of storage solutions for home and business.
Process orders over the phone.
Resolve delivery issues and tactfully deal with occasional complaints.
Reply to enquiries via email, live chat, and over the phone.
Perform general administrative tasks.
Continually develop and increase product knowledge.
Minimum Requirements: Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate, and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work and thrives in a busy environment.
Personal Skills:
Able to work on own initiative and as part of a team.
Experience in complaint handling.
Confident with a positive, can-do attitude.
The successful candidate will ideally be located within a 10-15 mile radius of our office in Writtle. We provide full training on products and systems.
If this role is for you, then please apply today!
Benefits:
Casual dress
Employee discount
Free parking
On-site parking
Bonus scheme
#J-18808-Ljbffr
Job Type:
Full-time Shift:
8 hour shift
Schedule:
Monday to Friday Location:
Writtle, Essex
Overview: We’re a young and growing retailer of home and industrial storage solutions based close to Chelmsford, Essex. We are looking to recruit an experienced customer services executive to join our small and friendly team.
Responsibilities:
Ensure a high level of customer service by telephone, live chat, and email.
Advise customers on our range of storage solutions for home and business.
Process orders over the phone.
Resolve delivery issues and tactfully deal with occasional complaints.
Reply to enquiries via email, live chat, and over the phone.
Perform general administrative tasks.
Continually develop and increase product knowledge.
Minimum Requirements: Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate, and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work and thrives in a busy environment.
Personal Skills:
Able to work on own initiative and as part of a team.
Experience in complaint handling.
Confident with a positive, can-do attitude.
The successful candidate will ideally be located within a 10-15 mile radius of our office in Writtle. We provide full training on products and systems.
If this role is for you, then please apply today!
Benefits:
Casual dress
Employee discount
Free parking
On-site parking
Bonus scheme
#J-18808-Ljbffr
