Customer Service Lead - Greater Manchester
Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester.
Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. This role will be a key driver in delivering the Customer Service aspect of the operation of this business growth.
Our client is a growing and major player within the Kitchen and Bedroom manufacturing industry in the North-west. This is a strong opportunity to be a key contributor to improving quality performance within the business.
Salary:
Circa £27,500 per annum Working Hours:
Monday - Friday, 8:00 - 16:30 (No Weekends) The Role: First point of call in dealing with all customer complaints Maintaining close contact with all the relevant team members throughout the business Close liaison with the Procurement/Sales/Production/Warehouse Departments Escalating to the Operations Manager and relevant departmental leads to agree remedial plans Managing and ensuring delivery of the relevant timelines relating to these remedial plans Maintaining communication with the customer with regular updates and progress reports Create and deliver to the board relevant KPIs regarding remedials, cost savings, issues log, RFT rates, OTIF rates, costs of repair, and customer escalation risk Analysing the relevant data to identify trends and solutions Processing Sales Orders when required Required Skills/Experience: Customer service background with a clear understanding of dealing with customer concerns and creating a positive resolution Advantageous to have experience in the Kitchen and Bedroom manufacturing industry IT literate (Essential) Numerate / literate (Essential) Excellent verbal and written communication skills Must be conversant with Microsoft Office package, especially Word and Excel Experience of designing, completing, and delivering Customer Service KPIs Able to communicate with customers and colleagues to extract and provide relevant information and solutions 'Can Do' and 'Flexible' attitude, prepared to work with all areas of the business Customer focused and able to have a sympathetic/empathetic nature when dealing with customers Ability to find speedy solutions at minimal cost to the business when dealing with customers and their complaints Advantageous to have sales order processing experience Relevant Customer Service qualifications desirable Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.
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Circa £27,500 per annum Working Hours:
Monday - Friday, 8:00 - 16:30 (No Weekends) The Role: First point of call in dealing with all customer complaints Maintaining close contact with all the relevant team members throughout the business Close liaison with the Procurement/Sales/Production/Warehouse Departments Escalating to the Operations Manager and relevant departmental leads to agree remedial plans Managing and ensuring delivery of the relevant timelines relating to these remedial plans Maintaining communication with the customer with regular updates and progress reports Create and deliver to the board relevant KPIs regarding remedials, cost savings, issues log, RFT rates, OTIF rates, costs of repair, and customer escalation risk Analysing the relevant data to identify trends and solutions Processing Sales Orders when required Required Skills/Experience: Customer service background with a clear understanding of dealing with customer concerns and creating a positive resolution Advantageous to have experience in the Kitchen and Bedroom manufacturing industry IT literate (Essential) Numerate / literate (Essential) Excellent verbal and written communication skills Must be conversant with Microsoft Office package, especially Word and Excel Experience of designing, completing, and delivering Customer Service KPIs Able to communicate with customers and colleagues to extract and provide relevant information and solutions 'Can Do' and 'Flexible' attitude, prepared to work with all areas of the business Customer focused and able to have a sympathetic/empathetic nature when dealing with customers Ability to find speedy solutions at minimal cost to the business when dealing with customers and their complaints Advantageous to have sales order processing experience Relevant Customer Service qualifications desirable Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.
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