Responsibilities: Carry out quality assessments on technicians work, feeding back consistently to continually improve our serviceCarry out regular plot checks, ensuring defects are resolved before we hand over to the customerWork closely with the Head of Customer Service and other internal and external stakeholdersEffectively manage and review In-House and NHBC data to better understand our customersRequirements:A background in a similar role within Construction, or working as an Assistant / Site / Project Manager with a builder, and looking for a change of careerFull driving license, and willingness to travel to sites in West Sussex & KentFast thinking, customer focussed individualAbility to communicate well, and influence at all levelsWhat We Offer:Starting basic salary of between £50-55k + bonus schemeCar or Car Allowance25 days Annual Leave + Bank Holiday + Christmas ShutdownFantastic suite of benefits including Private Healthcare, Private Pension, Life Cover
Customer Service Manager
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Full time
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