We are looking for a Customer Service Manager to strengthen our team!
Your Role
Your role will be to maintain and enhance customer services by ensuring procedures are followed and systems used correctly. You will be responsible to ensure best in class Customer Service through both dedicated Logistics Specialists and logistics specialist teams. Your Responsibilities
Assisting in managing the Aviation team (Dedicated Logistics Specialists). Review holiday & sickness cover, requesting management overtime approval where needed and staff appraisals. Implement any new systems. Ensure ISO procedures are followed. Assist with new staff onboarding/training. Monitor problem jobs, ensure supervisor/lead maintain customer updates. Develop and maintain training material for best Customer Service and ensure standards on all shifts. Develop and maintain relationships with clients as well as providing them with quotes for all services we offer. Ensure compliance with company policies and procedures. Work closely with Sales to ensure smooth customer onboarding. Your Skills and Experiences
Supervisory experience ensuring ability to enact all tasks/responsibilities listed above. Ability to work in a fast-paced and demanding environment with accuracy and within strict timescales. Understanding of the Aviation industry and delivering Time Critical shipments using all available services. Demonstrate ability to communicate information and develop individuals to improve their knowledge and skill set. Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Your role will be to maintain and enhance customer services by ensuring procedures are followed and systems used correctly. You will be responsible to ensure best in class Customer Service through both dedicated Logistics Specialists and logistics specialist teams. Your Responsibilities
Assisting in managing the Aviation team (Dedicated Logistics Specialists). Review holiday & sickness cover, requesting management overtime approval where needed and staff appraisals. Implement any new systems. Ensure ISO procedures are followed. Assist with new staff onboarding/training. Monitor problem jobs, ensure supervisor/lead maintain customer updates. Develop and maintain training material for best Customer Service and ensure standards on all shifts. Develop and maintain relationships with clients as well as providing them with quotes for all services we offer. Ensure compliance with company policies and procedures. Work closely with Sales to ensure smooth customer onboarding. Your Skills and Experiences
Supervisory experience ensuring ability to enact all tasks/responsibilities listed above. Ability to work in a fast-paced and demanding environment with accuracy and within strict timescales. Understanding of the Aviation industry and delivering Time Critical shipments using all available services. Demonstrate ability to communicate information and develop individuals to improve their knowledge and skill set. Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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