LOCATION:
Churchill Square Shopping Centre, Brighton BN1 2RG CONTRACT:
Permanent PAY RATE:
£12.97 per hour SHIFT PATTERN:
4 on 4 off, 25.5 hours per week ROLE OVERVIEW AND PURPOSE
Churchill Square Shopping Centre is Brighton’s main shopping complex, located in the heart of Brighton, offering easy commuting from the city centre and surrounding areas. As part of the ABM security team, you will benefit from full uniform with an annual refresh, access to the Perkbox employee benefit scheme, and employee assistance program providing 24/7 support. This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, at £12.97 per hour. Annual leave is calculated on a pro-rata basis including public holidays. Online E-learning is available, supporting our comprehensive Learning & Development programmes. Full training and induction are provided for all colleagues, making this a fantastic opportunity to join our team. Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of visitors, ensuring they have a pleasant shopping experience. Requirements
Main Duties & Responsibilities:
Deliver high quality service to customers in person, by telephone, and by e-mail. Provide information and assistance regarding: The Shopping Centre facilities and retailers Job vacancies in the Shopping Centre Centre car parking information and tariffs Managing the Collect Plus service Promoting and selling Gift Cards Forthcoming events within the centre and local area Additional services offered by the Shopping Centre Brighton City Centre facilities Community services in the locale Local transport information and schedules Directions to local tourist attractions Handle customer inquiries and complaints professionally. Assist with various administrative tasks. Manage lost/found property. Report incidents to Security. Report defects/spillages within the Centre. Administrative Tasks - Under direction from the Centre Managers:
Communicate effectively with Tenants, Centre managers, and Security. Ensure information displayed is current and relevant materials are re-ordered. Update the Job Vacancies list daily. Support the operation of CSD and the Centre Management Team. Collect and provide feedback to Centre Management on visitor comments. Maintain accurate databases and spreadsheets as required. Assist in emergency situations. Support retailers by building relationships. Ensure the CSD desk is well-presented and welcoming. Person Specification:
Promote a clean and safe working environment. Adhere to health and safety procedures. Maintain professionalism, service speed, and quality assurance. Exhibit sound communication skills and good customer service. Respond effectively to urgent customer requests. Demonstrate attention to detail and flexibility. Benefits:
24/7 GP access for you and your family. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access to Perks at Work employee app. ABOUT US
ABM is one of the world’s largest providers of integrated facility services, offering a comprehensive array of services across various industries. For more information, visit
www.abm.co.uk . ABM is committed to diversity and inclusion in employment.
#J-18808-Ljbffr
Churchill Square Shopping Centre, Brighton BN1 2RG CONTRACT:
Permanent PAY RATE:
£12.97 per hour SHIFT PATTERN:
4 on 4 off, 25.5 hours per week ROLE OVERVIEW AND PURPOSE
Churchill Square Shopping Centre is Brighton’s main shopping complex, located in the heart of Brighton, offering easy commuting from the city centre and surrounding areas. As part of the ABM security team, you will benefit from full uniform with an annual refresh, access to the Perkbox employee benefit scheme, and employee assistance program providing 24/7 support. This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, at £12.97 per hour. Annual leave is calculated on a pro-rata basis including public holidays. Online E-learning is available, supporting our comprehensive Learning & Development programmes. Full training and induction are provided for all colleagues, making this a fantastic opportunity to join our team. Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of visitors, ensuring they have a pleasant shopping experience. Requirements
Main Duties & Responsibilities:
Deliver high quality service to customers in person, by telephone, and by e-mail. Provide information and assistance regarding: The Shopping Centre facilities and retailers Job vacancies in the Shopping Centre Centre car parking information and tariffs Managing the Collect Plus service Promoting and selling Gift Cards Forthcoming events within the centre and local area Additional services offered by the Shopping Centre Brighton City Centre facilities Community services in the locale Local transport information and schedules Directions to local tourist attractions Handle customer inquiries and complaints professionally. Assist with various administrative tasks. Manage lost/found property. Report incidents to Security. Report defects/spillages within the Centre. Administrative Tasks - Under direction from the Centre Managers:
Communicate effectively with Tenants, Centre managers, and Security. Ensure information displayed is current and relevant materials are re-ordered. Update the Job Vacancies list daily. Support the operation of CSD and the Centre Management Team. Collect and provide feedback to Centre Management on visitor comments. Maintain accurate databases and spreadsheets as required. Assist in emergency situations. Support retailers by building relationships. Ensure the CSD desk is well-presented and welcoming. Person Specification:
Promote a clean and safe working environment. Adhere to health and safety procedures. Maintain professionalism, service speed, and quality assurance. Exhibit sound communication skills and good customer service. Respond effectively to urgent customer requests. Demonstrate attention to detail and flexibility. Benefits:
24/7 GP access for you and your family. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access to Perks at Work employee app. ABOUT US
ABM is one of the world’s largest providers of integrated facility services, offering a comprehensive array of services across various industries. For more information, visit
www.abm.co.uk . ABM is committed to diversity and inclusion in employment.
#J-18808-Ljbffr
