Please note this is a long term temporary post to start ASAP
We can accommodate an earlier start date if the candidates have all checks in place and are immediately available. To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve. To deliver a high standard of customer service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner. To represent the Council as the first point of contact, ensuring the service is customer-focused, promoting the Council’s core values and Customer Service Standards. To promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives. To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on. To promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective and high-quality service. To provide first line access to customers for all library, council and voluntary services. To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects. Enfield Libraries consist of four flagship libraries: Edmonton Green, Enfield Town, Ordnance Unity Centre and Palmers Green plus related community libraries. What’s on offer? Excellent competitive pay rate, paid weekly. Excellent management structure with experienced leaders. Opportunities to work remotely. A stable and well-supported working environment. You must have: Multi-agency minute taking. Previous experience within the same or similar role. Along with your ‘Right to Work’ documents we will need 2-3 references from previous employers. Relevant qualifications/certificates. DBS desired (Not essential for all roles). Benefits of working with Semester.co.uk: Free ongoing training opportunities upon registering as part of our commitment to you. Competitive rates of pay. In-house payroll, providing weekly payments and support. Enhanced DBS completed. Support and expert advice from an approachable, dedicated and friendly team. An assigned dedicated & experienced consultant. Various employment opportunities in your preferred geographical area. Flexible hours to meet your needs, full or part-time. Recommend a friend bonus scheme. “Find your own job” bonus – get £250 for bringing your own position to us. If you would like to find out more information about this role or the other opportunities Semester.co.uk has available, feel free to click the ‘Apply’ button below or contact the team on 0161 4199285. INDSEM
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We can accommodate an earlier start date if the candidates have all checks in place and are immediately available. To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve. To deliver a high standard of customer service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner. To represent the Council as the first point of contact, ensuring the service is customer-focused, promoting the Council’s core values and Customer Service Standards. To promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives. To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on. To promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective and high-quality service. To provide first line access to customers for all library, council and voluntary services. To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects. Enfield Libraries consist of four flagship libraries: Edmonton Green, Enfield Town, Ordnance Unity Centre and Palmers Green plus related community libraries. What’s on offer? Excellent competitive pay rate, paid weekly. Excellent management structure with experienced leaders. Opportunities to work remotely. A stable and well-supported working environment. You must have: Multi-agency minute taking. Previous experience within the same or similar role. Along with your ‘Right to Work’ documents we will need 2-3 references from previous employers. Relevant qualifications/certificates. DBS desired (Not essential for all roles). Benefits of working with Semester.co.uk: Free ongoing training opportunities upon registering as part of our commitment to you. Competitive rates of pay. In-house payroll, providing weekly payments and support. Enhanced DBS completed. Support and expert advice from an approachable, dedicated and friendly team. An assigned dedicated & experienced consultant. Various employment opportunities in your preferred geographical area. Flexible hours to meet your needs, full or part-time. Recommend a friend bonus scheme. “Find your own job” bonus – get £250 for bringing your own position to us. If you would like to find out more information about this role or the other opportunities Semester.co.uk has available, feel free to click the ‘Apply’ button below or contact the team on 0161 4199285. INDSEM
#J-18808-Ljbffr
