Customer Service Representative – Virgin Money(CYBG)

Customer ServiceSpecialist 

Teleperformance certified as a great place to workUK in 2024!. AtTeleperformance, we deliver an outstanding customer experience, atevery single opportunity, as a result of our commitment, passionand dedication to excellence.

This role is anonsite role, work from home is not available. You will be takinginbound calls on behalf of our prestigious banking client VirginMoney. 

StartDate: 6 January2025

Salary: £23,795.20 per annum (£11.44 perhour)
• Location: Kilmarnock PLEASENOTE THAT THIS IS NOT A WORK FROM HOMEROLE
Shifts: Monday to Sunday between 7.00 amand 9.30 pm
• Training: 2.5weeks
• Contract: Full Time Permanent (40 hours perweek)
• BackgroundChecking:
Right to Work in the UKCriminal Record CheckCredit CheckAny other associatedchecks
• 3 yearemployment historycheck

**Please note we do not allow any timeoff/holiday requests within the first 8 weeks to allow for fulltraining**

What you’ll bedoing

Resolvingany queries customers may have with their banking which can bringchallenge and reward.
• Having great heartfeltconversations to understand our customers’ needs and desires tofind the best solution for them.
Workingwith fabulous colleagues across our contact centres so customersalways have the right person to speakto.

We need you tohave

Insatiable curiosity as you ask questions and seek tooffer the best solutions to ourcustomers.
• Great communication skills with anatural ability to engage and build rapport with lots of differentpersonalities.
• A flexible and positive workingapproach to suit customer needs and businessdemands.
• Genuine enthusiasm to work with yourteam to achieve collective goals in a timelyway.
• A digital first mindset that will helpus achieve companywide expectations and brandgrowth.
• A caring, positive attitude with agenuine desire to exceed our customers’expectations.

Workingknowledge of Microsoft Officeapplications 
• Some financial servicesexperience.
• Knowledge of bankingproducts
• Impeccable communication reflectingthe ability to make in the moment decisions within the ContactCentre you will be operatingwithin.

• On-line recruitment process, withpotential job offer within 24 hours
• Refer & Earn Scheme – earn up to £900 for referringa friend to work for TP! And £300 for your friendtoo!
• 28 days’ holiday (including bank holidays), increasingto 30 days following your 1-year serviceanniversary
• Length of Service and monthlyrecognition awards
• Opportunities for career developmentand progression
• Employee welfare support with freeaccess to our Mental Health Employee Assistanceprogramme
• PensionScheme

Discounted holidays, flights andhotels
• Discountedutility bills
• Cineworldtickets - Up to 55% off
• Virgin Trains -20% off
• VirginExperience Days – 20% off
25% off O2 and 20% of EE MobileContracts
• Sony – 20% offMobile Phones
• Ray-Ban – 20%off