Customer Service & Sales Advisor

You will need to login before you can apply for a job. Sector: Insurance Role: Assistant Contract Type: Permanent Hours: Full Time Insurance role with full training, development, and progression opportunities Join a thriving team passionate about employee engagement Customer Service & Sales Adviser Monday-Friday 9am-5pm. No weekends! About the Role As an NFU Mutual Customer Service & Sales Advisor, you'll be the backbone of the team in our Yeovil Agency where you'll deliver the best possible customer service to new and existing customers. This is a truly varied role where you'll have the opportunity to focus on your own continuous development. We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Service & Sales Advisor, you'll focus on bringing your personality to the role and establishing long-term, effective relationships with new and existing customers. We're all about warm personalities, quality conversations, and a customer-first attitude, so you'll be fully trained before promoting and selling NFU Mutual products and services that meet our customers' needs. As part of our thriving and vibrant team, you'll handle a wide range of customer queries within the agency with a view to delivering maximum profitable growth. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals, as well as providing quotations - all whilst building long-lasting customer relationships. We'll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly. Always delivering a consistently good experience to customers, you'll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme, and our regulators. This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. About You You bring a positive and enthusiastic attitude, always eager to learn and embrace new ideas. As a true team player, you excel in building strong, approachable relationships with both customers and colleagues. Your patience and reassuring nature allow you to meet customers' needs, ensuring they feel comfortable and confident. Whether you're discussing policy renewals, addressing general inquiries, or exploring new sales opportunities, you are dedicated to providing excellent service. You also thrive working independently, taking initiative while contributing to the team's overall success. To join our team, you will also have: Experience working within customer service, preferably within a similar environment (ideally within a telephone-based role) Proven ability to identify sales opportunities and effectively sell our products through exceptional service. Ability to demonstrate excellent attention to detail and accuracy skills Strong communication skills, with the ability to effectively engage and convey information over the telephone. Strong computer literacy skills At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Rewards & Benefits When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £27,000 per annum Contributory pension scheme 25 days annual leave + bank holidays Apply now Yeovil

We have over 300 local Agency offices across the UK who look after existing customers and attract new ones. Company

Learn more about this company Visit this company’s hub to learn about their values, culture, and latest jobs.

#J-18808-Ljbffr