THE ROLE
We are looking for an experienced customer service and sales representative to support our growth aspirations and be the welcoming face of our company here at our Marden office. Our ideal candidate is a highly organised and detail-oriented person who will oversee the sales inbox, respond to orders, be self-sufficient in managing administrative tasks, and support on creating new leads and making direct contact with potential customers. The ideal candidate will possess excellent communication skills and strong organisational abilities.
Key Responsibilities:
Sales Support:
Identify potential new customers through lead-generation activities.
Assist the sales team with preparing proposals, presentations, and contracts.
Build and maintain relationships with existing customers to encourage repeat business.
Customer-facing follow-up as required.
Maintain customer relationship management (CRM) systems and ensure data accuracy.
Coordinate with the marketing team to provide necessary sales materials and support.
Track and report on sales performance metrics. Handle phone calls and correspondence with professionalism.
Coordinate with Operations on the electrical requirements and functionality of automation panels.
Customer Service:
Manage the central company sales inbox autonomously.
Respond proactively and timely to all enquiries.
Resolve any customer complaints or queries in a timely and professional manner.
Process all purchase orders from suppliers.
Provide product information and answer any technical questions.
Utilise the company accounting platforms to create quotes and orders.
Create order confirmations, delivery notes, and correctly save and organise on the internal company system.
Manage customer order process from end to end.
Proactively look to improve current procedures.
REQUIRED SKILLS & QUALIFICATIONS
Strong verbal and written communication skills, with the ability to communicate across the entire organisation.
Confident in speaking with external stakeholders, face to face, by telephone, and by email.
Proven ability to plan and manage resources.
Strong team player, able to work successfully across multiple business functions.
Proven experience in customer service, sales, or administrative role.
Experience of using Xero and Microsoft Office software is preferred.
Be present in the office daily with the ability to oversee day-to-day customer order journeys and support Operations where needed.
RELATIONSHIPS
Internally:
Sales Team
Marketing
Operations
Customer Services
Directors
Externally:
Customers
Suppliers
Job Types:
Part-time, Permanent
Pay:
£23,800.00-£26,000.00 per year
Expected hours:
20 – 25 per week
Benefits:
On-site parking
Profit sharing
Transport links
Schedule:
Monday to Friday
Experience:
Customer service: 2 years (preferred)
Work Location:
In person
#J-18808-Ljbffr
We are looking for an experienced customer service and sales representative to support our growth aspirations and be the welcoming face of our company here at our Marden office. Our ideal candidate is a highly organised and detail-oriented person who will oversee the sales inbox, respond to orders, be self-sufficient in managing administrative tasks, and support on creating new leads and making direct contact with potential customers. The ideal candidate will possess excellent communication skills and strong organisational abilities.
Key Responsibilities:
Sales Support:
Identify potential new customers through lead-generation activities.
Assist the sales team with preparing proposals, presentations, and contracts.
Build and maintain relationships with existing customers to encourage repeat business.
Customer-facing follow-up as required.
Maintain customer relationship management (CRM) systems and ensure data accuracy.
Coordinate with the marketing team to provide necessary sales materials and support.
Track and report on sales performance metrics. Handle phone calls and correspondence with professionalism.
Coordinate with Operations on the electrical requirements and functionality of automation panels.
Customer Service:
Manage the central company sales inbox autonomously.
Respond proactively and timely to all enquiries.
Resolve any customer complaints or queries in a timely and professional manner.
Process all purchase orders from suppliers.
Provide product information and answer any technical questions.
Utilise the company accounting platforms to create quotes and orders.
Create order confirmations, delivery notes, and correctly save and organise on the internal company system.
Manage customer order process from end to end.
Proactively look to improve current procedures.
REQUIRED SKILLS & QUALIFICATIONS
Strong verbal and written communication skills, with the ability to communicate across the entire organisation.
Confident in speaking with external stakeholders, face to face, by telephone, and by email.
Proven ability to plan and manage resources.
Strong team player, able to work successfully across multiple business functions.
Proven experience in customer service, sales, or administrative role.
Experience of using Xero and Microsoft Office software is preferred.
Be present in the office daily with the ability to oversee day-to-day customer order journeys and support Operations where needed.
RELATIONSHIPS
Internally:
Sales Team
Marketing
Operations
Customer Services
Directors
Externally:
Customers
Suppliers
Job Types:
Part-time, Permanent
Pay:
£23,800.00-£26,000.00 per year
Expected hours:
20 – 25 per week
Benefits:
On-site parking
Profit sharing
Transport links
Schedule:
Monday to Friday
Experience:
Customer service: 2 years (preferred)
Work Location:
In person
#J-18808-Ljbffr
