We are looking for a
Customer Service Specialist
to be part of our After sales team, based in Hounslow BYD London Office, and will be required to travel. Your key responsibilities will be: Respond
to customer inquiries promptly and professionally via phone, email, chat,
or in person (depending on the role). Effectively
listen to customer concerns. Research
and resolve customer issues efficiently, utilising company knowledge base
and resources. Provide
accurate and helpful information regarding our products or services. Process
customer feedback. Document
customer interactions and maintain accurate records. Escalate
complex issues to senior representatives when necessary. Proactively
identify and suggest solutions to improve customer satisfaction. Always
maintain a positive and professional demeanour. Assist
your colleagues in their roles when required and possible. Liaise
with the workshop team to keep customers informed on progress Creating
job cards for the workshop and engineers Complete
daily and weekly spreadsheets. Your profile: High
school diploma or equivalent required. Minimum
1 year of experience in customer service or a related field preferred. Excellent
communication and interpersonal skills, both written and verbal. Ability
to build rapport and develop positive relationships with customers. Active
listening skills and a genuine desire to help others. Strong
problem-solving and analytical skills. Ability
to work independently and as part of a team. Proficient
in Microsoft Office Suite (Word, Excel, Outlook) a plus. Experience
with a CRM system (Customer Relationship Management) preferred. A
positive attitude and a willingness to learn. Has right-to-work in the UK. We Offer: Performance and experience-based competitive salary. Workplace pension 25 holidays plus bank holidays Department & company-wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to
build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
#J-18808-Ljbffr
Customer Service Specialist
to be part of our After sales team, based in Hounslow BYD London Office, and will be required to travel. Your key responsibilities will be: Respond
to customer inquiries promptly and professionally via phone, email, chat,
or in person (depending on the role). Effectively
listen to customer concerns. Research
and resolve customer issues efficiently, utilising company knowledge base
and resources. Provide
accurate and helpful information regarding our products or services. Process
customer feedback. Document
customer interactions and maintain accurate records. Escalate
complex issues to senior representatives when necessary. Proactively
identify and suggest solutions to improve customer satisfaction. Always
maintain a positive and professional demeanour. Assist
your colleagues in their roles when required and possible. Liaise
with the workshop team to keep customers informed on progress Creating
job cards for the workshop and engineers Complete
daily and weekly spreadsheets. Your profile: High
school diploma or equivalent required. Minimum
1 year of experience in customer service or a related field preferred. Excellent
communication and interpersonal skills, both written and verbal. Ability
to build rapport and develop positive relationships with customers. Active
listening skills and a genuine desire to help others. Strong
problem-solving and analytical skills. Ability
to work independently and as part of a team. Proficient
in Microsoft Office Suite (Word, Excel, Outlook) a plus. Experience
with a CRM system (Customer Relationship Management) preferred. A
positive attitude and a willingness to learn. Has right-to-work in the UK. We Offer: Performance and experience-based competitive salary. Workplace pension 25 holidays plus bank holidays Department & company-wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to
build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
#J-18808-Ljbffr
