Customer Service Team Leader
Job Location:
Poole, Dorset Job Type:
Permanent Salary:
Up to £32,000 per annum Hours:
40 hours per week Monday - Friday, 8am - 5pm We are currently seeking a Customer Service Team Leader on a permanent basis for a client based in Poole. As the Customer Service Team Leader, you will have previous experience of supervising a team within a phone-based environment as well as being hands-on undertaking the day-to-day customer service and order processing. Some of your duties will include: Leading a small team of Customer Service Advisors and providing all support needed to ensure customer service is always delivered to a high standard. Providing excellent customer service via telephone and email and ensuring orders are processed accurately and enquiries are responded to in a correct, timely manner. Liaising with various departments within the business to ensure orders are being processed, dispatched and delivered on time. Taking responsibility for the escalation and follow-up of issues. We are looking for an enthusiastic person with: Previous hands-on Supervisory / Management experience in a customer service environment is essential. Able to mentor and develop a team to deliver company objectives. Excellent customer service skills. PC literate with experience of Microsoft Office packages. For more information on this position or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and/or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords:
Sales, Customer Service, Supervisor, Team Leader, Manager, Call Centre, Contact Centre, B2B, Business to Business
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Poole, Dorset Job Type:
Permanent Salary:
Up to £32,000 per annum Hours:
40 hours per week Monday - Friday, 8am - 5pm We are currently seeking a Customer Service Team Leader on a permanent basis for a client based in Poole. As the Customer Service Team Leader, you will have previous experience of supervising a team within a phone-based environment as well as being hands-on undertaking the day-to-day customer service and order processing. Some of your duties will include: Leading a small team of Customer Service Advisors and providing all support needed to ensure customer service is always delivered to a high standard. Providing excellent customer service via telephone and email and ensuring orders are processed accurately and enquiries are responded to in a correct, timely manner. Liaising with various departments within the business to ensure orders are being processed, dispatched and delivered on time. Taking responsibility for the escalation and follow-up of issues. We are looking for an enthusiastic person with: Previous hands-on Supervisory / Management experience in a customer service environment is essential. Able to mentor and develop a team to deliver company objectives. Excellent customer service skills. PC literate with experience of Microsoft Office packages. For more information on this position or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and/or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords:
Sales, Customer Service, Supervisor, Team Leader, Manager, Call Centre, Contact Centre, B2B, Business to Business
#J-18808-Ljbffr
