MERJE is seeking a dynamic Customer Service Team Manager for a leading insurance Company. This role offers an exciting opportunity to lead a team of Customer Service Agents, ensuring exceptional service delivery and driving continuous improvement in customer experience.
The Company
This insurance company specialises in providing comprehensive coverage solutions. With a focus on customer satisfaction and innovative products, the company has established itself as a trusted name in the insurance sector, offering a supportive and growth-oriented work environment.
The Role
As a Customer Service Team Manager, you will lead a team of dedicated agents, oversee daily operations, and implement strategies to enhance service delivery. This role offers opportunities for professional growth and the chance to make a significant impact on customer experience.
Key Responsibilities:
Lead and manage a team of Customer Service Agents, ensuring outstanding service delivery
Identify areas for improvement in customer experience and implement enhancement strategies
Mentor and coach team members to foster their professional development
Manage customer complaints and escalations within regulatory guidelines
Collaborate with cross-functional teams to drive continuous improvement initiatives
Required knowledge and experience:
Strong leadership skills with a focus on coaching and development
Excellent interpersonal and communication abilities
Detail-oriented approach with a strong focus on quality and customer satisfaction
Ability to prioritise tasks and manage workload effectively
In-depth understanding of customer service processes and best practices
If you're an experienced Customer Service Team Manager looking for a challenging role in a dynamic insurance environment, we want to hear from you. Apply now to take your career to the next level!
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