Sales Administrator, Yarnton area
Salary: up to £27,000
Due to the location, you need to have a full driving licence with access to a car.
Role Overview:
A busy role that requires a candidate with bags of common sense and a level-headed approach to a busy day. Working in a team of six and a wider team of 15, this is a role that would suit someone who has empathy and a bit of life experience when talking to customers. Key Responsibilities:
Provide quotations to B2B and B2C clients. Receive and process orders efficiently. Ensure orders are entered correctly to avoid processing mistakes and are communicated to the Transport team for scheduling. Handling road permits: initiate applications, maintain an updated register, arrange and process permit bookings and payments, and oversee renewals. Process customer payments securely and accurately, including credit card transactions and invoicing. Maintain accurate and up-to-date records and trackers related to customer service and complaint procedures. Maintain and update customer service databases and CRM systems. Assist in continuous improvement initiatives by providing feedback on customer service processes. Requirements:
Previous experience in a customer service or administrative role is essential. Strong communication skills, both written and verbal. Excellent organisational skills with high attention to detail. Handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in Word, Excel, Outlook, and familiarity with CRM systems. Positive attitude and a genuine passion for helping customers. Work independently and as part of a team. Please note we will be closed from 2pm Friday 22nd December, so after this time if you have applied for a job role, we won't come back to you until the 2nd January. We hope you have a lovely Christmas & New Year, we will catch up in the New Year.
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A busy role that requires a candidate with bags of common sense and a level-headed approach to a busy day. Working in a team of six and a wider team of 15, this is a role that would suit someone who has empathy and a bit of life experience when talking to customers. Key Responsibilities:
Provide quotations to B2B and B2C clients. Receive and process orders efficiently. Ensure orders are entered correctly to avoid processing mistakes and are communicated to the Transport team for scheduling. Handling road permits: initiate applications, maintain an updated register, arrange and process permit bookings and payments, and oversee renewals. Process customer payments securely and accurately, including credit card transactions and invoicing. Maintain accurate and up-to-date records and trackers related to customer service and complaint procedures. Maintain and update customer service databases and CRM systems. Assist in continuous improvement initiatives by providing feedback on customer service processes. Requirements:
Previous experience in a customer service or administrative role is essential. Strong communication skills, both written and verbal. Excellent organisational skills with high attention to detail. Handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in Word, Excel, Outlook, and familiarity with CRM systems. Positive attitude and a genuine passion for helping customers. Work independently and as part of a team. Please note we will be closed from 2pm Friday 22nd December, so after this time if you have applied for a job role, we won't come back to you until the 2nd January. We hope you have a lovely Christmas & New Year, we will catch up in the New Year.
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