Ref number:
CLA 0009 9F02 / 1
Hybrid working
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Basic DBS disclosure required.
Skills & Experience:
An understanding of social housing and the role of Housing Associations.
An understanding of leasehold ownership and freeholder responsibilities.
CRM experience with the ability to understand dashboards.
Experience of working in a fast-paced environment and meeting challenging targets.
Problem solving skills with a proven track record of delivering positive outcomes for customers.
Desirable:
Customer Service qualifications.
Experience of working directly with the Housing Ombudsman Service, Regulator of Social Housing and understands the regulatory frameworks.
What's involved with this role:
You’ll work as part of a dedicated complaints resource to ensure appropriate resolutions are provided for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers. Excellent communication skills & organisational skills would be ideal.
Key Responsibilities:
Coordinate case work by liaising with staff across and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
Record and update all relevant information during the management of your casework.
Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and values.
Positively participate in 1:1’s / Meetings demonstrating appropriate behaviours and suggesting ideas.
#J-18808-Ljbffr
CLA 0009 9F02 / 1
Hybrid working
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Basic DBS disclosure required.
Skills & Experience:
An understanding of social housing and the role of Housing Associations.
An understanding of leasehold ownership and freeholder responsibilities.
CRM experience with the ability to understand dashboards.
Experience of working in a fast-paced environment and meeting challenging targets.
Problem solving skills with a proven track record of delivering positive outcomes for customers.
Desirable:
Customer Service qualifications.
Experience of working directly with the Housing Ombudsman Service, Regulator of Social Housing and understands the regulatory frameworks.
What's involved with this role:
You’ll work as part of a dedicated complaints resource to ensure appropriate resolutions are provided for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers. Excellent communication skills & organisational skills would be ideal.
Key Responsibilities:
Coordinate case work by liaising with staff across and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
Record and update all relevant information during the management of your casework.
Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and values.
Positively participate in 1:1’s / Meetings demonstrating appropriate behaviours and suggesting ideas.
#J-18808-Ljbffr
