Our contact centres have embraced hybrid working which means you can split your time between home and the office.
What you'll do:
Manage a range of inbound calls from customers with technical queries, billing questions or requests to upgrade their packages. Develop in-depth knowledge of our products and learn how to create engaging and meaningful conversations with customers. Take the time to understand each customer's needs and recommend Sky products to enhance their viewing, online and/or mobile experience. Be a valued member of a supportive, fun, and friendly customer service team. Be available to work 39 hours per week Monday - Friday between the hours of 8:45am & 7:00pm and Saturday 9:00am & 5:30pm.
What you'll bring: Exceptional listening skills to understand and address customer concerns effectively. A passion for solving problems with creativity and determination. The ability to empathise with customers and genuinely understand their needs. A strong commitment to providing outstanding customer service.
Drive business performance by achieving daily, weekly and monthly KPIs.
The Benefits: There are reasons people can't stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits.
Individual Lifestyle Free Sky TV, along with discounted broadband.
Health and Well-being Discounts on external gyms. Cycle to work scheme. Private healthcare. Dental and other healthcare options.
Financial Wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind.
Share in the Company Success Annual Sharesave scheme and long service awards.
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application.
Where you'll work! You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.
When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search
#LifeAtSky
on social media.
A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. #J-18808-Ljbffr
Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky, we Believe in Better. It’s in our DNA. We’re famous for innovation. We offer the world’s smartest TV, Sky Glass; our plug and play streaming puck, Sky Stream; the best aggregation platform, Sky Q; and streaming services NOW and WOW. We provide connectivity you can count on in mobile, fast, secure, reliable residential and business broadband, as well as smart home protection through Sky Protect. We’re Europe’s premium content producer. We create award-winning original content, produce the biggest live sporting events, and we provide free access to news and the arts. We believe that we can have a positive impact on society, by supporting and creating tens of thousands of jobs, addressing digital inequality, being a diverse and inclusive employer, and becoming net zero carbon by 2030.
